Sports
Maurice Ragland
St Louis,MO
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Summary
Dynamic Associate Vice President at Best Buy with a proven track record in strategic leadership and relationship building. Expert in driving omnichannel growth and enhancing customer experiences. Skilled in critical thinking and coaching, fostering a results-oriented culture that maximizes profitability and employee engagement across diverse teams.
Overview
22
22
years of professional experience
Work History
Assoicate Vice President Retail (St. Louis)
Best Buy
03.2023 - Current
- Responsible for driving strategic growth across the locations within my Marketplace (MO,ILL,IA)
- Oversee the Omnichannel experience and ensuring accountability for all locations within my area.
- Lead the development and execution of customer centric strategies aligning them with the broader enterprise vision while tailoring approaches to meet the unique needs of my geography.
- Cultivating a results-driven, innovative culture that maximizes profitability while enhancing both employee and customer experiences.
Sales Excellence
Best Buy
06.2021 - 03.2023
- Root cause analysis
- Applied critical thinking to evolve identified problems to strategies
- Leveraged field experience to provide insight to Sales and Enterprise strategies
- Collaborated with Field Partners to gain insight and solve for short and long-term opportunities
- Worked cross functionally to build simple and executable plans for the field
- Assisted in training and implementation of Sales and Enterprise initiatives
- Building and cultivating relationships with Stakeholders
- Consistently sought opportunities to step out of my comfort zone.
District Manager (Syracuse/Albany)
Best Buy
07.2019 - 06.2021
- Effectively managed the overall performance of the Team by providing leadership, training, and development.
- Consistently built strategies to enhance the Customer Experience
- Drove results and execution through identifying opportunities to improve performance in stores.
- Identified gaps in operations/sales processes and provided in the moment coaching
- Motivated and Inspired leaders to sell, live, and grow our values
- Created and retained a highly engaged and diverse work force where all Team Members felt a sense of belonging
- Role modeled as a change agent for strategic initiatives
- Applied results oriented analytical skills of KPIs and other complex information for P&L control in stores
Market Operations Senior Manager (PA,NJ,DE)
Best Buy
01.2017 - 07.2019
- Lead Market based strategic and operational planning in the areas of omni-channel, operations, inventory, store
asset protections as well as merchandising - Assisted in Training and development of Front End and Operations Supervisors and Managers
- Promoted service excellence, operational efficiencies employee engagement and superior customer service
- Communicated Planning and execution strategy timely to store teams and ensure timelines are met.
- Served as a subject matter expert and as a resource for store and market leadership regarding operations, merchandising, inventory, omni-channel functions and labor management
General Manager
Best Buy
01.2010 - 01.2017
- Analyzed and Drove results based on company’s goals, and targets.
- Responsible for Labor Management, brand and merchandising standards, as well as inventory integrity
throughout the store. - Created and maintained a world class customer culture.
- Coached and reinforced sales proficiency
- Conducted regular store meetings, attended District/Territory meetings, and participated in special
projects / initiatives as assigned - Provided direction and development for the management staff to ensure proper SOP execution.
- Built effective strategies and utilized gap management as necessary
- Partnered with the District Manager to identify problems and trends and provide and coach solutions
throughout the district - Partnered with District Manager to ensure all stores within the district were achieving operational
results, growth objectives as well as driving overall profitability
Education
High School Diploma -
Skills
- Strategic Leadership
- Relationship building
- Change Leadership
- Problem Solving
- Coaching and Training
- Storytelling
- Social/Self Awareness
- Critical Thinking
- Inclusive Leadership
- Goal-oriented
- Presentations
- Complex Problem-solving
Accomplishments
McKinsey Management Accerlator -2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Travel
Community Involvement
Reading
Mentorship
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balancePersonal development programsCompany CultureHealthcare benefitsStock Options / Equity / Profit SharingTeam Building / Company Retreats401k matchPaid sick leavePaid time offTimeline
Assoicate Vice President Retail (St. Louis) - Best Buy
03.2023 - Current
Sales Excellence - Best Buy
06.2021 - 03.2023
District Manager (Syracuse/Albany) - Best Buy
07.2019 - 06.2021
Market Operations Senior Manager (PA,NJ,DE) - Best Buy
01.2017 - 07.2019
General Manager - Best Buy
01.2010 - 01.2017
Rutgers University - High School Diploma,