Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Interests
Work Preference
Timeline
Maurice Ragland

Maurice Ragland

St Louis,MO
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford

Summary

Dynamic Associate Vice President at Best Buy with a proven track record in strategic leadership and relationship building. Expert in driving omnichannel growth and enhancing customer experiences. Skilled in critical thinking and coaching, fostering a results-oriented culture that maximizes profitability and employee engagement across diverse teams.

Overview

22
22
years of professional experience

Work History

Assoicate Vice President Retail (St. Louis)

Best Buy
03.2023 - Current
  • Responsible for driving strategic growth across the locations within my Marketplace (MO,ILL,IA)
  • Oversee the Omnichannel experience and ensuring accountability for all locations within my area.
  • Lead the development and execution of customer centric strategies aligning them with the broader enterprise vision while tailoring approaches to meet the unique needs of my geography.
  • Cultivating a results-driven, innovative culture that maximizes profitability while enhancing both employee and customer experiences.

Sales Excellence

Best Buy
06.2021 - 03.2023
  • Root cause analysis
  • Applied critical thinking to evolve identified problems to strategies
  • Leveraged field experience to provide insight to Sales and Enterprise strategies
  • Collaborated with Field Partners to gain insight and solve for short and long-term opportunities
  • Worked cross functionally to build simple and executable plans for the field
  • Assisted in training and implementation of Sales and Enterprise initiatives
  • Building and cultivating relationships with Stakeholders
  • Consistently sought opportunities to step out of my comfort zone.

District Manager (Syracuse/Albany)

Best Buy
07.2019 - 06.2021
  • Effectively managed the overall performance of the Team by providing leadership, training, and development.
  • Consistently built strategies to enhance the Customer Experience
  • Drove results and execution through identifying opportunities to improve performance in stores.
  • Identified gaps in operations/sales processes and provided in the moment coaching
  • Motivated and Inspired leaders to sell, live, and grow our values
  • Created and retained a highly engaged and diverse work force where all Team Members felt a sense of belonging
  • Role modeled as a change agent for strategic initiatives
  • Applied results oriented analytical skills of KPIs and other complex information for P&L control in stores

Market Operations Senior Manager (PA,NJ,DE)

Best Buy
01.2017 - 07.2019
  • Lead Market based strategic and operational planning in the areas of omni-channel, operations, inventory, store
    asset protections as well as merchandising
  • Assisted in Training and development of Front End and Operations Supervisors and Managers
  • Promoted service excellence, operational efficiencies employee engagement and superior customer service
  • Communicated Planning and execution strategy timely to store teams and ensure timelines are met.
  • Served as a subject matter expert and as a resource for store and market leadership regarding operations, merchandising, inventory, omni-channel functions and labor management

General Manager

Best Buy
01.2010 - 01.2017
  • Analyzed and Drove results based on company’s goals, and targets.
  • Responsible for Labor Management, brand and merchandising standards, as well as inventory integrity
    throughout the store.
  • Created and maintained a world class customer culture.
  • Coached and reinforced sales proficiency
  • Conducted regular store meetings, attended District/Territory meetings, and participated in special
    projects / initiatives as assigned
  • Provided direction and development for the management staff to ensure proper SOP execution.
  • Built effective strategies and utilized gap management as necessary
  • Partnered with the District Manager to identify problems and trends and provide and coach solutions
    throughout the district
  • Partnered with District Manager to ensure all stores within the district were achieving operational
    results, growth objectives as well as driving overall profitability

Education

High School Diploma -

Rutgers University , New Brunswick, NJ

Skills

  • Strategic Leadership
  • Relationship building
  • Change Leadership
  • Problem Solving
  • Coaching and Training
  • Storytelling
  • Social/Self Awareness
  • Critical Thinking
  • Inclusive Leadership
  • Goal-oriented
  • Presentations
  • Complex Problem-solving

Accomplishments

    McKinsey Management Accerlator -2022

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Sports

Travel

Community Involvement

Reading

Mentorship

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balancePersonal development programsCompany CultureHealthcare benefitsStock Options / Equity / Profit SharingTeam Building / Company Retreats401k matchPaid sick leavePaid time off

Timeline

Assoicate Vice President Retail (St. Louis) - Best Buy
03.2023 - Current
Sales Excellence - Best Buy
06.2021 - 03.2023
District Manager (Syracuse/Albany) - Best Buy
07.2019 - 06.2021
Market Operations Senior Manager (PA,NJ,DE) - Best Buy
01.2017 - 07.2019
General Manager - Best Buy
01.2010 - 01.2017
Rutgers University - High School Diploma,