Maurice Rodriguez
Everett,MA
Summary
Serviced-focused Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
Work History
General Manager
Cafeteria Boston
Boston , MA
05.2018 - 10.2020
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 25%.
- Spearheaded overhaul of company best practices, leading to significantly increased staff retention.
Beverage Director
W Hotel Boston
Boston, MA
05.2015 - 05.2020
- Trained food and beverage service personnel, confirming staff ability to provide recommendations and answer questions.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover all needs while controlling costs and maximizing service.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Assistant General Manager
Alibi Bar And Lounge
Boston, MA
09.2008 - 05.2015
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed innovative sales proposals to promote product quality and showcase market comparisons.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Head of Security
Bleacher Bar
Boston , MA
05.2007 - 05.2008
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Kept team compliant with security protocols and appearance standards.
Education
Bachelor of Arts - Communications
Curry College
Milton, MA05.2009
Skills
- Performance improvement
- Recruitment
- Client Account Management
- Team Leadership
- Training and Development
- Business Development
- Project Management
- Budgeting
Timeline
General Manager
Cafeteria Boston
05.2018 - 10.2020
Beverage Director
W Hotel Boston
05.2015 - 05.2020
Assistant General Manager
Alibi Bar And Lounge
09.2008 - 05.2015
Head of Security
Bleacher Bar
05.2007 - 05.2008
Bachelor of Arts - Communications
Curry College
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