Maurice Twigg
Cumberland,MD
Summary
Dynamic insurance professional with extensive experience at Bankers Life and Casualty, excelling in client relations and negotiation. Proven track record in achieving sales targets through effective upselling and personalized service. Skilled in regulatory compliance and policy writing, fostering strong client connections to enhance satisfaction and retention.
Overview
44
44
years of professional experience
Work History
Multi-Line Insurance Agent
Independant Insurance Agent
01.2007 - Current
- Mentored new agents in sales techniques, product knowledge, and agency operations for successful career development.
- Maximized sales opportunities by cross-selling and upselling various insurance products and services.
- Attended industry events and conferences to stay informed on the latest trends, regulations, and product offerings.
- Enhanced client education by delivering informative presentations on insurance topics such as coverage options, risk management strategies, and claims processes.
- Conducted comprehensive policy reviews to ensure clients were adequately protected against potential risks.
- Negotiated favorable terms with carriers on behalf of clients while maintaining strict compliance with state regulations and company guidelines.
- Managed a diverse portfolio of personal lines, commercial lines, health, life policies for varied clientele demographics.
- Collaborated with underwriters to evaluate risk factors and accurately price policies for optimal coverage.
- Resolved complex claims issues promptly, working closely with adjusters and claimants to achieve fair settlements.
- Increased customer satisfaction by providing personalized insurance solutions tailored to individual needs.
- Maintained high levels of productivity by consistently meeting or exceeding established sales quotas and performance metrics.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Cross-sold insurance products to existing clients to reach sales targets.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
- Finalized sales and collected necessary deposits.
- Generated leads through cold-calling, networking and other outreach methods.
- Conducted annual reviews of existing policies to update information.
- Evaluated competitors' products and services to gain competitive advantage.
- Researched and identified potential new markets.
Insurance Agent/Senior Direct Sales Manager
Bankers Life and Casualty
04.2000 - 12.2007
Direct Insurance Sales
Combined Insurance Sales
02.1995 - 01.2000
Demolition Specialist
US Army
03.1991 - 03.1995
Retail Sales Associate
Kay Jewlers
04.1981 - 03.1991
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
Fort Hill
Cumberland, MD05-1984
Skills
- Goal oriented
- Insurance sales expertise
- Negotiation and persuasion
- Professional networking
- Customer service
- Licensed insurance agent
- Quotes and sales
- Customer follow-up
- Client relations
- Policy renewals
- Leads prospecting
- Health insurance
- Marketing strategies
- Lead development
- Cold calling
- Upselling
- Business planning
- New client acquisition
- Life insurance
- Property insurance
- Client retention
- Client account management
- Regulatory compliance
- Territory expansion
- Policy writing
- Marketing management
Honorable Discharge from Army
Served my country and then continued with Insurance
Timeline
Multi-Line Insurance Agent
Independant Insurance Agent
01.2007 - Current
Insurance Agent/Senior Direct Sales Manager
Bankers Life and Casualty
04.2000 - 12.2007
Direct Insurance Sales
Combined Insurance Sales
02.1995 - 01.2000
Demolition Specialist
US Army
03.1991 - 03.1995
Retail Sales Associate
Kay Jewlers
04.1981 - 03.1991
Fort Hill
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