Maurice Tyree
Los Angeles,USA
Summary
Experienced in team leadership, customer service, and operational efficiency. Adept at utilizing strategic planning to enhance store performance and staff productivity. Demonstrated track record of fostering a positive, results-driven environment that drives success and growth within the organization.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
The Habit Restaurant
Burbank, CA
07.2024 - Current
- Assisted store manager in overseeing daily operations, including inventory and staff management, and customer service
- Managed cash handling procedures, ensuring accuracy and compliance with company guidelines
- Monitored inventory levels and coordinated with suppliers to ensure timely replenishment of stock
- Resolved customer complaints or concerns promptly and effectively to maintain high levels of customer satisfaction
- Conducted regular performance evaluations for team members, providing constructive feedback for improvement
- Supervise a team of up to 7 employees, including 4 BOH and 3 FOH.
- Average about $70k in weekly sales
Tour Guide Associate
Warner Brothers
Burbank, CA
12.2022 - 01.2025
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
- Addressed groups of up to 70 guests, delivering information and generating enthusiasm for the tour.
Shift Supervisor
Starbucks
Los Angeles, CA
03.2019 - 09.2022
- Executed store opening and closing procedures.
- Performed inventory checks.
- Replenished stock on the floor
- Managed a team of up to 12 Baristas, ensuring they were in their appropriate positions.
- Assigned tasks to Baristas to maintain store cleanliness.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Created a variety of lattes and beverages.
- Placed store orders to maintain adequate stock levels.
Warehouse Manager
Name Upon Request
Los Angeles, CA
10.2017 - 04.2019
- Processed customer orders through Amazon Prime and Shopify.
- Packaged DVDs and toys for shipment using USPS, FedEx, and UPS.
- Packaged large orders of DVDs and toys for corporate clients.
- Enhanced warehouse efficiency.
- Monitored stock levels.
Barista/Shift Supervisor
Starbucks
Los Angeles, CA
12.2015 - 10.2017
- Executed store opening and closing tasks efficiently.
- Conducted inventory checks to ensure accurate stock levels.
- Restocked merchandise on the sales floor.
- Directed team of 12 Baristas to ensure optimal workflow.
- Assigned cleaning duties to Baristas to maintain store cleanliness.
- Managed breaks and lunches
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Crafted a variety of cold and hot coffee beverages.
- Managed cash register operations.
Customer Service Representative/Assistant Warehouse Manager
ZZ Fashion/ Daniel Rainn
Commerce, CA
06.2012 - 09.2015
- Allocated tasks to warehouse staff to meet shipping deadlines.
- Coordinated shipments through online portals to ensure timely delivery.
- Resolved chargeback disputes by presenting evidence and arguments via email.
- Handled EDI transactions and completed data entry tasks through AIMS360.
- Streamlined operations and prioritized tasks, allowing our warehouse to increase productivity.
- Managed client inquiries through phone and email with professionalism.
- Processed customer service orders promptly to increase customer satisfaction.
- Established clear guidelines for our customer service team, to optimize order management.
Barista
Starbucks
Los Angeles, CA
11.2010 - 06.2012
- Managed the cash register
- Took orders and provided answers to customer queries.
- Created a variety of beverages such as lattes and both hot and cold drinks.
- Performed routine cleaning tasks, including cleaning the floors, washing dishes, and wiping down surface's.
Sales Associate/Stocker
Raley’s Grocery Store
Sacramento, CA
08.2008 - 04.2010
- Restocked shelves with items every night.
- Assisted customers during checkout process.
Sales Associate
The Gap
Sacramento, CA
06.2006 - 08.2008
- Operated cash registers efficiently.
- Assisted customers in locating desired products.
- Folded clothing to align with organizational standards.
- Ensured timely restocking of inventory.
Education
Western Washington University
Bellingham, WASkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Timeline
Assistant Store Manager
The Habit Restaurant
07.2024 - Current
Tour Guide Associate
Warner Brothers
12.2022 - 01.2025
Shift Supervisor
Starbucks
03.2019 - 09.2022
Warehouse Manager
Name Upon Request
10.2017 - 04.2019
Barista/Shift Supervisor
Starbucks
12.2015 - 10.2017
Customer Service Representative/Assistant Warehouse Manager
ZZ Fashion/ Daniel Rainn
06.2012 - 09.2015
Barista
Starbucks
11.2010 - 06.2012
Sales Associate/Stocker
Raley’s Grocery Store
08.2008 - 04.2010
Sales Associate
The Gap
06.2006 - 08.2008
Western Washington University