Mauricea Carty
The Bronx
Summary
Dynamic professional with 7 years of diverse experience in customer service and motivated self starter professional support, dedicated to enhancing client satisfaction and operational efficiency. Possessing strong skills in written communication, meticulous record keeping, and adept multitasking
Overview
9
9
years of professional experience
Work History
Front Dest Receptionist
Th Shield Institute
The Bronx
10.2025 - 01.2026
- Greeted and assisted visitors with a friendly and professional demeanor. Managed incoming calls and directed them to appropriate staff members date entry. Maintained an organized reception area to create a welcoming environment.
- Handled correspondence, including emails and packages, efficiently.
- Assisted with scheduling appointments for clients and visitors.
Customer Service
Bedford Housing LLC
03.2025 - 08.2025
- Managed high call volume customer inquiries, of 60 /100
- Ensuring timely and effective calls and solutions.
- Maintained meticulous records and accurate databases to support client needs.
- Developed strong relationships with clients, enhancing satisfaction and trust.
- Implemented feedback mechanisms to continuously improve service delivery.
Receptionist
WinnCompanies
New York
10.2024 - 01.2025
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Operated a switchboard line directing over a 75/100 callers per day to the appropriate personnel.
- Updated and maintained databases with current information.
ABA Technician
Kindlers ABA
09.2024 - 10.2024
- Completed day-to-day duties accurately and efficiently.
- Maintained detailed records of client progress and adjusted treatment plans as necessary.
- Promoted positive behaviors through verbal praise and tangible rewards.
- Assisted clients in developing adaptive skills for increased independence.
- Assisted BCBAs with research projects related to Applied Behavior Analysis techniques and practices.
Home Health Aide
Freedom Care
04.2023 - 04.2024
- Managed patient transportation and appointment scheduling.
- Assisted clients with bathing, dressing and incontinence care.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Recorded daily notes about client conditions, treatments provided and progress made.
Receptionist Assistant
Midtown Nutrition Care
New York
01.2023 - 02.2023
- Greeted and directed visitors to appropriate personnel and answered average of 50/100 calls and emails daily.
- Updated and recorded customer or client information to maintain accounts.
- Scheduled and confirmed appointments.
- Handled diverse needs for clients in-person, by phone or through email.
Customer Service Representative
Lemle & Wolff
10.2022 - 12.2022
- Answered inbound calls, chats and emails to facilitate customer service.
- Escalated customer concerns, issues.
- Input data into computer systems to support document and information retrieval.
- Answered questions about records or files.
HHA Attendant
Freedom Home Care
08.2021 - 06.2022
- Traveled to clients' homes.
- Developed rapport to create safe and trusting environment for care.
- Assisted patients with dressing.
- Performed light housekeeping duties such as laundry, vacuuming and dusting.
- Provided companionship services to patients in their homes, including reading aloud, playing board games and engaging in conversation.
Home Health Aide
Americare Home Care
12.2018 - 08.2021
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Documented patient status and reported changes in care needs.
Clerical Assistant
NYC Parks & Recreation
06.2017 - 11.2018
- Composed sensitive, confidential reports and documentation.
- Managed Access databases clerical copying, faxing and filing documents.
- Set up offices and put together all HR documentation for new staff.
- Reviewed time sheets, time processing.
Education
Home Health Aide -
Big Apple Training
High School -
Academy of American Studies
Skills
- Written Communication
- Self Motivated
- Leadership
- Flexible & Adaptable
- Good telephone etiquette
- Meticulous and Organizer
- Data Entry and Database Software
- Multitasking and Prioritization
- Documentation and Recordkeeping
- Spreadsheet Tracking
- Computer Proficiency
- Mail sorting
- Problem solving
Timeline
Front Dest Receptionist
Th Shield Institute
10.2025 - 01.2026
Customer Service
Bedford Housing LLC
03.2025 - 08.2025
Receptionist
WinnCompanies
10.2024 - 01.2025
ABA Technician
Kindlers ABA
09.2024 - 10.2024
Home Health Aide
Freedom Care
04.2023 - 04.2024
Receptionist Assistant
Midtown Nutrition Care
01.2023 - 02.2023
Customer Service Representative
Lemle & Wolff
10.2022 - 12.2022
HHA Attendant
Freedom Home Care
08.2021 - 06.2022
Home Health Aide
Americare Home Care
12.2018 - 08.2021
Clerical Assistant
NYC Parks & Recreation
06.2017 - 11.2018
Home Health Aide -
Big Apple Training
High School -
Academy of American Studies