Mauricio Arango
Estero,FL
Summary
Spirted Scheduling Coordinator versed in planning and coordinating workflows for English and Spanish clients. Supervises schedules and projects for timely completion. Excellent interpersonal, communication and organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Planner/Scheduling Coordinator
EMaint
Bonita Springs, FL
01.2021 - Current
- Verified system information for accuracy and integrity and filled in gaps by conducting research and reaching out to customers or internal personnel.
- Coordinated with client and Services team to schedule pre-implementation activities and engagements.
- Set up pre-implementationplanning appointments with customers.
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Managed an average of 40 new clients per month ranging from simple to Enterprise level clients.
- Successfully improved Planning SOP and bridged the services and sales team.
Implementation Specialist
EMaint
Bonita Springs, FL
10.2016 - 12.2020
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Suggested solutions to developing problems during project so that correct modifications could be made.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
Bilingual Support and Trainer
EMaint
Fort Myers, FL
10.2015 - 10.2016
Education
Bachelor of Science Degree - Communication
Florida Gulf Coast University
05.2013
Skills
- Proficient in Salesforce and Resource Guru
- Coaching and Mentoring
- Microsoft Office Suite
- Schedule Coordination
- Handling Customer Complaints
- Confidence and Drive
- Project Management
- Friendly and Relatable
- Microsoft Office
- Multitasking and Prioritization
- Goal Setting
- Spanish Fluency
- Database Maintenance
Certification
- Cambridge ESL Test - Pass
- TEFL Certified 120 Hours
- Certified in eMaint CMMS
Languages
Spanish
Native or Bilingual
Timeline
Planner/Scheduling Coordinator
EMaint
01.2021 - Current
Implementation Specialist
EMaint
10.2016 - 12.2020
Bilingual Support and Trainer
EMaint
10.2015 - 10.2016
Bachelor of Science Degree - Communication
Florida Gulf Coast University
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