Mauricio Arreola
American Canyon,CA
Summary
Enthusiastic Housekeeping Supervisor offering 2.5 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
4
4
years of professional experience
Work History
Housekeeping Supervisor
Archer Hotel
Napa
2021.06 - Current
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Managed team of employees, daily progress reports and overall project planning.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Delegated work to staff, setting priorities and goals.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Established effective communication between team members in order to foster a positive work environment.
- Responded promptly to maintenance requests from guests or staff members.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Created and implemented daily cleaning schedules for staff members.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Reported damage or theft of hotel property to management.
- Practiced safe work habits and wore protective safety equipment.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
Inbound Expert/General Merchandise
Target
Napa
2020.04 - 2021.06
- Planned and completed group projects, working smoothly with others.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Met trucks carrying incoming shipments, carefully unloaded merchandise, and moved containers or pallets to staging locations.
- Ensured compliance with safety regulations while handling goods during loading and unloading activities.
- Resolved customer complaints regarding product or service quality, delivery.
Education
High School Diploma -
American Canyon High School
American Canyon, CA06.2020
Skills
- Bilingual
- Communication skills
- Department Coordination
- Leadership
- Supply Inventory Management
- Health and Safety Compliance
- Performance Improvements
- Customer Service
- Cleaning and Sanitation
- Problem-solving skills
- Multitasker
Personal Information
Title: Housekeeping Supervisor
Languages
- English
- Spanish
Awards
Seal of Biliteracy-Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Housekeeping Supervisor
Archer Hotel
2021.06 - Current
Inbound Expert/General Merchandise
Target
2020.04 - 2021.06
High School Diploma -
American Canyon High School
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