Mauricio Carias
LOSANGELES,CA
Summary
Dependable and highly motivated individual with extensive customer service and problem-solving skills equipped for fast paced work. Meets needs with attention to detail and a hard-working approach. Ability to interact with customers in a professional and tactful manner.
Overview
1
1
Language
2
2
years of post-secondary education
11
11
years of professional experience
Work History
Account Manager
Westlake Financial Services
LOSANGELES, CA
12.2015 - Current
- Managed Westlake Financial Services auto finance accounts and dealer partner communications.
- Managed multiple accounts simultaneously while meeting deadlines.
- Reviewed account details for Westlake Financial Services loan servicing and payment status.
- Coordinated customer follow-up for Westlake Financial Services past-due account inquiries.
- Documented account activity in Westlake Financial Services CRM systems.
- Maintained compliance with Westlake Financial Services policies and servicing procedures.
Education
Associate of Science - Audio Engineer
LA Recording School
Los Angeles, CA 04.2010 - 10.2011
Coville Community College
Colville, WASkills
- Loan servicing
- Past-due collections
- Account reconciliation
- Client management
- Multitasking
- Problem-solving
- Teamwork
- Communication
- Bilingual
- Goal setting
Languages
Spanish
Professional
Timeline
Account Manager
Westlake Financial Services
12.2015 - Current
Associate of Science - Audio Engineer
LA Recording School
04.2010 - 10.2011
Coville Community College