Mauricio Cueva Jr
Herndon,VA
Summary
Experienced Service Advisor with a proven track record at Safford Brown Fairfax Mazda and Priority Nissan Mazda, excelling in customer satisfaction and sales targets. Skilled in CDK and REYNOLDS IGNITE, demonstrating a strong work ethic and attention to detail. Achieved top 160 ranking among 1750 Mazda Advisors in 2024(Ambassador Recognition Program), showcasing exceptional multitasking and organizational abilities, along with the ability to connect with clients/customers.
Overview
9
9
years of professional experience
Work History
Service Advisor
Safford Brown Automotive Fairfax Mazda
Fairfax, VA
09.2023 - Current
- Maintained high customer satisfaction standards to meet or exceed targets. Exceeding National CSI Average the previous six months.
- Consistently met or exceeded monthly sales targets. Maintaining an Hours per Ro of over 2.10
- Enhanced customer satisfaction by providing timely and accurate service recommendations. Ranked in the top 160 of 1750 Mazda Advisors according to the Ambassador Recognition Program.
Service Advisor
Priority Automotive Nissan Mazda
Tysons Corner, VA
10.2020 - 08.2023
- Educated/assisted customers on proper vehicle maintenance, building relationships and trust.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Floor Associate
Sam's Club
Sterling, Va
08.2017 - 06.2019
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor
- Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
In Store Associate
Papa John’s
Ashburn, VA
10.2015 - 09.2017
- Fostered strong relationships with customers through friendly interactions, prompt assistance, and sincere desire to help them find the perfect products.
- Improved inventory management with accurate record-keeping and timely restocking of products.
- Collaborated with team members to achieve sales goals and efficiency through excellent teamwork and communication.
Education
Potomac Falls High School
Sterling, VASkills
- Customer service
- Multitasking and organization
- Computer skills
- Strong work ethic
- Attention to detail
- Handling customer complaints
- Goal-oriented mindset
- CDK and REYNOLDS IGNITE
Timeline
Service Advisor
Safford Brown Automotive Fairfax Mazda
09.2023 - Current
Service Advisor
Priority Automotive Nissan Mazda
10.2020 - 08.2023
Floor Associate
Sam's Club
08.2017 - 06.2019
In Store Associate
Papa John’s
10.2015 - 09.2017
Potomac Falls High School