Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Education and Training
Languages
Timeline
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Mauricio Duarte-Monsalve

Hollywood,FL

Summary


Detail-oriented and knowledgeable Office Manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience dedicated to optimal patient care.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Chronic Disease Program Physician

EPS Sanitas
02.2020 - 02.2022

Provide management, control and monitoring of the elderly patient with chronic diseases (Diabetes, Hypertension, Chronic Kidney Disease, COPD), focused on disease control.

  • Delivered emergency treatment on-site and responded appropriately in urgent or emergency situations.
  • Integrated patients' files with robust electronic health record system.
  • Supervised care given by other professional or non-professional personnel and instructed on proper techniques.

Hospitalization and ICU (adults) Physician Leader

Bucaramanga University Hospital
02.2017 - 02.2020

Rotation by the adult hospitalization service and Adult Intensive Care Unit, being part of the group of professionals responsible for the management, treatment and intra-hospital rehabilitation. Monitored patients with acute conditions for changes, improvements or need for intervention. Provided health education to patients, families and colleagues.

  • Coordinated office events, seminars and meetings for Physicians and leaders.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw day-to-day activities of 20 employees in a Hospital establishment, fostering inspiring atmosphere to optimize employee experiences.

Office Manager

National Army of Colombia
09.2013 - 12.2016

Medical Lieutenant. Coordinating the occupational health office of the National Army of Colombia. Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations. Maintained and updated emergency response plans or procedures.

  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.

Education

Registered Medical Assistant - Health And Physical Education

Solidaridad Sin Fronteras
Hialeah, FL
05.2023

Bachelor of Science - Occupational Health Specialist

Universidad Del Norte
Barranquilla, Colombia
12.2013

Bachelor of Science - Medical Doctor

Universidad Autonoma De Bucaramanga
Bucaramanga, Colombia
06.2011

Skills

  • Interdisciplinary Team Coordination
  • Concierge support
  • Conflict management
  • Problem-solving skills
  • Administrative skills
  • Patient Education
  • EMR / EHR
  • Medicaid experience
  • Managing practice operations
  • Professional networking
  • Patient care
  • Medicare
  • Healthcare regulations
  • Guest check-in and check-out
  • VIP guest relations
  • Team building and supervision

Accomplishments

  • Supervised team of 30 staff members.
  • As a Office Manager in the medical Office , I played a key role ensuring smooth daily operations, patient satisfaction, and team performance.
  • Reduced patient wait times
  • Increased Patient satisfaction
  • Better patent retention
  • Team success and morale

Certification

  • Certified Medical Assistant (CMA)
  • Basic Life Support

Education and Training

other,other,other

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Chronic Disease Program Physician

EPS Sanitas
02.2020 - 02.2022

Hospitalization and ICU (adults) Physician Leader

Bucaramanga University Hospital
02.2017 - 02.2020

Office Manager

National Army of Colombia
09.2013 - 12.2016

Registered Medical Assistant - Health And Physical Education

Solidaridad Sin Fronteras

Bachelor of Science - Occupational Health Specialist

Universidad Del Norte

Bachelor of Science - Medical Doctor

Universidad Autonoma De Bucaramanga