Mauricio Escalante
GZ
Hayward,CA
22
years of professional experience
Results-oriented operations professional with expertise in project management, accounting, human resources, and office administration. Skilled at streamlining processes, enhancing productivity, and fostering cross-departmental collaboration. Bilingual in English and Spanish, with a proven ability to adapt in fast-paced, dynamic environments while delivering high-quality outcomes.
Work History
Account Supervisor
2 Years 7 Months- Conduct Training sessions on various topics, such as customer service, technical skills, compliance, or product knowledge.
- Manage the day-to-day operations within the primary area of responsibility for scheduling/staffing, managing daily budgeted hours, and limiting overtime.
- Perform all duties of subordinate employees when necessary.
- Ensure implementation of the Safety Management System of the Safety Management System (SMS).
- Implement a safety plan for the station.
- Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and preventative actions where necessary.
- Train/retrain all personnel in airline procedures, safety procedures, and company policies.
- Maintain good employee relations. Handle employee problems efficiently and effectively.
- Client Relations - Effectively communicate with senior airline management and project a positive image in responding to airlines, staff and public inquiries.
- Adhere to company policies and procedures and participate in achieving company objectives.
- Monitor employee activity and adjust as needed.
- Handle off-schedule operations when the Manager is not available.
- Perform other duties as requested.
Account Manager / Safety Coordinator
1 Year- Managed daily operations to maintain safety compliance, cost efficiency, and service quality.
- Investigated workplace incidents and implemented corrective measures in alignment with OSHA standards.
- Supervised recruitment, credential management, training schedules, and performance evaluations.
- Conduct performance evaluations and deliver ongoing coaching, including corrective actions when necessary (in partnership with HR and Operations).
- Participate in recruitment efforts, including interviewing and hiring decisions.
- Conduct re-along and 'followings' to assess performance and provide real-time feedback.
- Serve as Supervisor on Duty as needed, responding to employee concerns, safety incidents, and operational issues.
- Support training programs, including onboarding, remedial training, and CDL development.
- Respond to field incidents (accidents, safety concerns) and conduct audits.
- Contribute to continuous improvement initiatives and cross-functional projects.
- Oversaw dispatch operations, coordinated background checks, and ensured timely DOT examinations.
- Collaborated with senior leadership to establish and execute strategic operational goals.
Operations Manager/Resident Manager
6 Years- Delivering projects: Successfully managing and leading projects from inception to completion, ensuring the highest quality delivery within agreed timelines and budgets.
- Stakeholder management: Building strong relationships with clients, stakeholders, and team members, ensuring effective communication and collaboration throughout the project lifecycle.
- Team leadership: Leading and motivating project teams, fostering a culture of collaboration and empowering individuals to achieve their best performance.
- Project planning and monitoring: Developing comprehensive project plans, tracking progress, and proactively identifying and mitigating risks and issues.
- Directed all phases of construction projects, ensuring completion within deadlines and budgets.
- Improved project profitability by optimizing workflows and proactively addressing challenges.
- Developed detailed project plans and schedules while conducting post-project evaluations.
- Motivated and guided cross-functional teams to consistently achieve performance objectives.
- Strive to meet property Key Performance Indicators (KPI) to include financial occupancy, compliance, etc.
- Report any concerns regarding compliance and legal issues to the RPM and participate as requested.
- Generate the necessary documents and process them in accordance with the Landlord/Tenant Law, Fair Housing Laws and Company guidelines.
- Review all vacant and available units to ensure timely move-ins and move-outs.
Operations Specialist
2 Years- Acted as the primary point of contact for customers, guiding them through import/export processes.
- Reviewed and processed documentation for loan funding and ensured regulatory compliance.
Dispatcher
5 Years- Designed and implemented efficient routing strategies to optimize daily operations.
- Receive and prioritize service requests, calls or orders.
- Schedule and dispatch drivers, technicians, or emergency personnel.
- Use dispatching software, GPS systems, or radio communication tools.
- Maintained accurate records of route completions and resolved logistical challenges.
- Handle customer inquiries and resolve issues professionally.
- Delivered exceptional customer service while ensuring operational productivity and efficiency.
Billing Associate Consultant
1 Year- Processed employee expense reports and vendor invoices, ensuring accuracy and timeliness.
- Resolved financial discrepancies and produced comprehensive financial reports.
- Managed office inventory and procurement to support smooth day-to-day operations.
Bookkeeper
3 Years- Managed all aspects of accounts payable, receivable, payroll, and tax compliance.
- Coordinated workers' compensation audits and prepared year-end financial statements.
- Ensured the accuracy and integrity of financial records while adhering to regulatory standards.
Education
Associate of Applied Science - Business Administration (Accounting Emphasis)
Skills
Operations Management: Strategic planning
team leadership
process improvement
compliance oversight.
Accounting Expertise: Accounts receivable/payable
payroll
QuickBooks
budgeting
and financial analysis.
Human Resources Management: Talent acquisition
onboarding
benefits administration
and employee development.
Administrative Skills: Executive support
calendar coordination
travel arrangements
and office management.
Technical Proficiency: Advanced knowledge of MS Office Suite
Salesforce
QuickBooks
and Adobe Acrobat.
Languages
English: Native or Bilingual
Spanish: Native or Bilingual
Timeline
Account Supervisor
GZ
01.2024 - CurrentRead More
Account Manager / Safety Coordinator
Bauer's Intelligent Transportation
01.2023 - 01.2024Read More
Operations Manager/Resident Manager
Brighter Bay Builders
01.2017 - 01.2023Read More
Operations Specialist
Act 2 Services (Summit CFS)
01.2014 - 01.2016Read More
Dispatcher
Lorries Travel & Tour
01.2009 - 01.2014Read More
Billing Associate Consultant
Serve Path, Inc.
01.2007 - 01.2008Read More
Bookkeeper
Workshare Technologies, Inc.
01.2004 - 01.2007Read More
Heald College
Associate of Applied Science from Business Administration (Accounting Emphasis)
Read More