Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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Mauricio Esteves

Mauricio Esteves

Miami,FL

Summary

Solutions Architect with expertise in Apple device management, troubleshooting, and technical enablement. Progressed from hands-on support to designing and delivering Tier 1–3 Addigy administrator courses recognized by the Apple Consultants Network.


U.S. Air Force veteran with two overseas deployments and recipient of the Air Force Achievement Medal. Enjoy bringing the same discipline, adaptability, and leadership from military service into every professional challenge.

Overview

16
16
years of professional experience
1
1
Certification

Work History

SOLUTIONS ARCHITECT

Addigy
06.2019 - Current
  • Troubleshoot, diagnose, and resolve complex Apple software and connectivity issues, handling escalated client cases with a high resolution rate.


  • Designed and developed a comprehensive Tier 1, Tier 2, and Tier 3 training curriculum for Apple Addigy administrators, aligned with Apple Consultant Network standards


  • Delivered live instruction as a certified trainer, guiding students through technical concepts, hands-on labs, and certification preparation.


  • Assisting with developing and editing end-user product documentation, including 25+ knowledge-based articles.

OPERATIONS MANAGER

United States Air Force
11.2009 - 05.2021
  • Served as Security Forces Airman ensuring base and aircraft security before transitioning to Operations Management in the Reserves.


  • Earned the Air Force Achievement Medal during first deployment for exceptional performance in flightline and installation security.


  • Designed and delivered a training curriculum for Airmen entering Operations Management, improving role readiness and performance.


  • Managed squadron IT assets, equipment installation, and provided technical support for desktop and local area network systems.


Education

Master of Science - Cybersecurity

Florida International University
04-2026

Bachelor of Science - Information Technology

Florida International University
01.2021

Associate of Arts - Computer Information Systems

Miami Dade College
01.2017

Skills

  • macOS Systems Administration
  • Advanced Troubleshooting
  • Technical Documentation & Review
  • End-User Training & Enablement
  • Onboarding & Live Product Demos
  • Bash Scripting

Certification

  • Apple Certified IT Professional
  • Apple Certified Support Professional
  • Microsoft Certified: Azure Fundamentals
  • AWS Certified Cloud Practitioner

LANGUAGES

English (fluent)
Portuguese (fluent)
Spanish (basic)

Timeline

SOLUTIONS ARCHITECT

Addigy
06.2019 - Current

OPERATIONS MANAGER

United States Air Force
11.2009 - 05.2021

Master of Science - Cybersecurity

Florida International University

Bachelor of Science - Information Technology

Florida International University

Associate of Arts - Computer Information Systems

Miami Dade College

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Mauricio Esteves