TRE BLACK
Alexandria,VA
Summary
Results-oriented IT Specialist with 8+ years of experience delivering comprehensive technical support to organizations of all sizes. Expertise in troubleshooting complex technical issues and communicating effectively with technical and non-technical personnel, especially in high-pressure, mission-critical situations. Active TS/SCI CI Poly clearance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Solutions Architect
Peraton
Reston, VA
10.2024 - Current
- Developed comprehensive documentation for technical specifications, project plans, and user guides, streamlining communication across teams.
- Evaluated emerging technologies to stay current on industry trends, making informed decisions for technology adoption.
- Collaborated with development teams to design scalable and efficient applications tailored to client requirements.
- Analyzed type solutions proposed to meet diverse business requirements.
- Ensure proper functionality and procedures of Datacenters
SYSTEMS ADMINISTRATOR
Leidos
Reston, VA
10.2023 - Current
- Provided comprehensive system administration support, including installation, configuration, maintenance, and troubleshooting of complex IT systems
- Managed system infrastructures configured physical and virtual systems and implemented backup and recovery procedures
- Proactively monitored system performance, reviewed logs, and identified anomalies to prevent potential issues
- Implemented critical patches and tuned system performance to optimize efficiency and security
- Utilized Openshift Origin and Container Orchestration
- Implement CI/CD Pipelines and understanding of APIs
- AWS resource provisioning, security groups, NACL, Control Tower
- Minimal scripting, server installation, installation/updates, troubleshooting servers
- Developed technical solutions in collaboration with internal experts, conducting in-depth analyses to ensure seamless integration and minimal impact on end-products
- Effectively communicated with internal and client project team members, ensuring clear and concise information exchange
- Supported various specialized/critical systems and technologies, including TIDE, Gateway, Visa, Cortex, Optics, NGKFE, Palantir, and Scattered Castles
- Conducted quarterly/annual reviews of STIGs/APIs and develop new features/improvements of existing applications
- Experience with agile work environments to ensure metrics and or testing is in compliance with DOD Standards
- Development of new SOPs and Standard changes
Data Center Technician
Amazon Web Services (AWS)
Reston
01.2022 - 06.2023
- Managed user accounts and access privileges, ensuring secure and appropriate system access
- Maintained file servers, implemented firewall updates, and monitored network security for potential threats
- Implemented the latest security protocols and monitored the local area network for vulnerabilities
Lead Field Technician
UNITED STATES ARMY COMBINED ARMS CENTER
Fort Belvoir
05.2022 - 12.2022
- Maintained and supported desktop workstations and laptops (Dell, HP, Mac, generations 1-7), including reimaging, software patching, and updates
- Managed IT assets using Microsoft Excel, tracking over 12,000 devices, including headsets, cameras, tablets, phones, desktops, and laptops
- Performed hard drive cloning and disk imaging
- Provided support for VoIP phones
Management of Change (MOC) Technician
Apex Systems
Fort Meade
07.2020 - 06.2022
- Installed and maintained antivirus and malware protection software
- Designed, implemented, procured, and maintained various layers of network infrastructure
- Patched and updated Linux server operating systems and configured Linux server network integration
- Created user documentation and collaborated with leadership to identify and implement new technologies
- Researched emerging technologies to proactively identify potential impacts and prepare for changes in the organization's environment
- Provided technical support to employees, addressing their IT-related concerns
- Performed testing utilizing GitLab/GitHub before deploying patches/updates
- Utilized Linux server for backup and recovery procedures security management
Assistant General Manager
Golds Gym
Capitol Heights
07.2013 - 03.2021
- Trained and onboarded new sales team members and staff
- Managed daily gym operations, including member satisfaction and retention, and staff scheduling
- Oversaw facility sanitation and adherence to operational procedures
- Conducted health evaluations and provided informal training to members, referring them to trainers and health professionals as needed
- Developed, presented, and executed sales strategies to generate new leads and memberships
- Collaborated with local organizations on community engagement events
- Managed memberships using ABC Financial, including creating memberships and updating user profiles via Active Directory
- Tracked and managed sales performance using ABC Financial and Power BI
- Negotiated contracts valued up to $2 million
Service Desk Analyst
Digital Management, Inc. (DMI)
Beltsville
08.2018 - 05.2020
- Managed computer systems and networks
- Installed hardware and maintained VTC equipment
- Reimaged workstations and applied patches
- Assisted users on internal and external networks such as Unet, Snet, and SIPR networks
- Provided technical support to users, utilizing knowledge bases and documentation to identify, diagnose, and resolve technical problems
- Documented all troubleshooting steps and resolutions using ticketing systems (Remedy and ServiceNow)
- Escalated unresolved issues to appropriate support groups
- Administered Active Directory, including managing user accounts (passwords, properties, organizational units)
Education
Associate of Science - Computer Science
Prince Georges Community College
Skills
- Customer Service
- Network Administration
- Infrastructure
- Data Centers
- System Administration
- Cloud Services
- Help Desk
- Linux/Command Line
- Windows
- Microsoft O365
- Active Directory
- Ticket Systems
- Gitlab/Github
- Devops
Certification
- Security Plus
- Google IT Support Specialist
- Google Cloud Fundamentals
- CISM (Enrolled)
- IBM Machine Learning (Enrolled)
- AWS Cloud Practitioner (Enrolled)
Timeline
Solutions Architect
Peraton
10.2024 - Current
SYSTEMS ADMINISTRATOR
Leidos
10.2023 - Current
Lead Field Technician
UNITED STATES ARMY COMBINED ARMS CENTER
05.2022 - 12.2022
Data Center Technician
Amazon Web Services (AWS)
01.2022 - 06.2023
Management of Change (MOC) Technician
Apex Systems
07.2020 - 06.2022
Service Desk Analyst
Digital Management, Inc. (DMI)
08.2018 - 05.2020
Assistant General Manager
Golds Gym
07.2013 - 03.2021
Associate of Science - Computer Science
Prince Georges Community College