Mauricio Garcia-Serrato
Lawrenceville,GA
Summary
Hardworking Automotive Technician with two years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives. I am also a Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
B Level Technician
Rick Hendrick Chevrolet Of Buford
01.2023 - Current
- Performed routine maintenance tasks such as oil changes, tire rotations, and filter replacements with precision and care.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Diagnosed and resolved technical issues with accuracy, ensuring optimal vehicle performance.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
Express Service Technician
Hennessy Cadillac
03.2022 - 01.2023
- Performed routine maintenance tasks such as oil changes, tire rotations, and filter replacements with precision and care.
- Proactively identified opportunities to upsell additional services based on vehicle needs, boosting overall revenue generation.
- Maximized workflow efficiency by coordinating closely with parts department during repair process.
- Consistently exceeded productivity goals while maintaining strict adherence to quality standards in service delivery.
- Conducted multi-point inspections of customer vehicles to identify needed maintenance services and repairs.
Commercial Sales Manager
O'Reilly Auto Parts
03.2021 - 12.2022
- Developed strong relationships with vendors for better pricing and availability of commercial vehicle parts.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Handled customer inquiries and resolved issues promptly, maintaining a positive shopping experience for all patrons.
- Expanded market share through the identification of new business opportunities and partnerships.
Framer
GYG Framing
01.2019 - 03.2021
- Enhanced overall project efficiency by accurately measuring and cutting materials for framing projects.
- Enhanced project efficiency by accurately measuring, cutting, and assembling wooden components for various construction projects.
- Ensured client satisfaction by delivering high-quality craftsmanship in wood framing construction according to project specifications and design plans.
- Reduced waste by optimizing material usage in wood framing projects, ensuring maximum utilization of available resources.
Education
High School Diploma -
Maxwell High School
Lawrenceville, GA05.2022
Skills
- Preventive Maintenance
- Inspecting Vehicles
- Computer proficiency
- Customer service
- Teamwork and collaboration
- Attention to detail
Certification
- ASE Entry Level Training - All 10 Certifications Complete
Languages
Spanish
Native or Bilingual
Timeline
B Level Technician
Rick Hendrick Chevrolet Of Buford
01.2023 - Current
Express Service Technician
Hennessy Cadillac
03.2022 - 01.2023
Commercial Sales Manager
O'Reilly Auto Parts
03.2021 - 12.2022
Framer
GYG Framing
01.2019 - 03.2021
High School Diploma -
Maxwell High School
- ASE Entry Level Training - All 10 Certifications Complete
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