MAURICIO NAVA
Salem,OR
Summary
Customer service expert adept at building lasting client relationships and driving satisfaction. Versatile in managing diverse responsibilities, from quality assurance to data entry, while consistently delivering high-quality support. Bilingual in English and Spanish, enhancing communication with a wider customer base.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Quality Assurance
BrucePac
Woodburn, OR
05.2024 - Current
- Maintained quality control of company products, ensuring adherence to reliability, performance, and customer expectations
- Identified and investigated quality issues, recommending corrective actions that enhanced product reliability
- Determined product quality by conducting and evaluating QA tests for raw materials, ensuring compliance with standards
Data Entry Clerk
Justo Tax
Salem, OR
02.2024 - 05.2024
- Entered numerical data into Quickbooks accurately and efficiently using 10-Key pad, enhancing data reliability
- Validated data to ensure accuracy and completeness, contributing to high-quality database management
- Maintained confidentiality of sensitive data and followed data entry procedures, ensuring compliance with regulatory standards and safeguarding information
Store Lead
Men's Wearhouse
Tigard, OR
01.2023 - 01.2024
- Delivered friendly, knowledgeable support to enhance sales, mentoring employees in daily task management and ethical practices.
- Reconciled cash drawer at end of every shift, resolving discrepancies to maintain financial integrity and recapturing customer loyalty through effective issue resolution.
- Processed over 100 weekly cash and credit card transactions, ensuring accuracy and efficiency.
Sales Consultant
Men's Wearhouse
Tigard, OR
12.2021 - 01.2023
- Achieved daily sales goal, consistently selling two thousand dollars worth of merchandise.
- Built relationships with customers to enhance customer loyalty and secure repeat business. Offered ongoing support post-sale to ensure satisfaction.
- Identified potential customers through personal referrals and lead generation, promptly addressing customer concerns and requests within target timeframes.
Online Personal Shopper
Wal-Mart, Walmart
Salem, OR
02.2021 - 11.2021
- Expedited grocery orders by gathering 200 items hourly for multiple customers simultaneously.
- Resolved order challenges by sourcing alternative products for out-of-stock items and effectively communicating with customers.
- Delivered exceptional customer service by answering questions and resolving complaints.
Money Center Cashier
Wal-Mart, Walmart
Salem, OR
05.2020 - 02.2021
- Performed domestic and international money transfers via Moneygram.
- Facilitated money order transactions and assisted customers with bill payments, ensuring timely processing of payroll and government checks.
- Processed customer transactions efficiently at the store's money center.
- Managed cash register operations and maintained accurate cash balances.
- Provided excellent customer service while addressing inquiries and concerns.
E-Commerce Department Manager
Wal-Mart, Walmart
Salem, OR
10.2019 - 04.2020
- Oversaw customer orders by reviewing, locating, preparing, and packaging merchandise, ensuring accuracy prior to pickup.
- Managed customer feedback via phone, resolving issues and enhancing online grocery shopping experience.
- Handled employee concerns to maintain focus on workload and improve team morale.
Commerce Personal Shopper
Wal-Mart
Salem, OR
04.2019 - 10.2019
- Increased customer base by engaging new clients and maintaining regular communication with existing accounts.
- Provided exceptional customer service, addressing inquiries and resolving complaints effectively.
- Facilitated product substitutions and consulted with customers to provide tailored solutions.
Electronics Sales Associate
Wal-Mart
Salem, OR
04.2018 - 04.2019
- Facilitated customer sales through friendly interactions and in-depth product knowledge, enhancing customer satisfaction. with friendly, knowledgeable support.
- Encouraged clients to purchase accessories and protection plans for electronic devices, achieving average sales of fifty monthly.
- Processed cash or debit/credit payments to complete sales.
Cashier
Wal-Mart
Salem, OR
10.2017 - 04.2018
- Executed each transaction in a timely manner by scanning an average of a thousand or more items per hour.
- Processed payments with cash, check, credit cards, vouchers, or automatic debits via POS system, ensuring smooth transactions.
- Enhanced customer satisfaction by assisting with merchandise selection, returns, and exchanges, fostering positive shopping experiences.
Server
Baja Fresh
Salem, OR
06.2016 - 09.2016
- Processed cash and credit card payments using touch screen terminals, serving up to 200 customers weekly.
- Analyzed customer flow to optimize operations and ensure prompt fulfillment of customer orders.
- Provided excellent customer service in a fast-paced dining environment.
- Took accurate orders and ensured timely delivery to customers.
- Maintained cleanliness and organization in dining and kitchen areas.
Education
High school or equivalent -
Douglas McKay High
Salem, Oregon06-2016
Skills
- Quality Assurance
- Quality control
- Process Improvement
- Data analysis
- Technical Documentation
- Flexibility
- Adaptability
Certification
- HACCP Certification -07/15/2026
Timeline
Quality Assurance
BrucePac
05.2024 - Current
Data Entry Clerk
Justo Tax
02.2024 - 05.2024
Store Lead
Men's Wearhouse
01.2023 - 01.2024
Sales Consultant
Men's Wearhouse
12.2021 - 01.2023
Online Personal Shopper
Wal-Mart, Walmart
02.2021 - 11.2021
Money Center Cashier
Wal-Mart, Walmart
05.2020 - 02.2021
E-Commerce Department Manager
Wal-Mart, Walmart
10.2019 - 04.2020
Commerce Personal Shopper
Wal-Mart
04.2019 - 10.2019
Electronics Sales Associate
Wal-Mart
04.2018 - 04.2019
Cashier
Wal-Mart
10.2017 - 04.2018
Server
Baja Fresh
06.2016 - 09.2016
High school or equivalent -
Douglas McKay High