Mauricio Rivas
IT Technician
Miami,FL
Summary
Detail-oriented IT graduate with 6+ years of hands-on experience in hardware diagnostics, technical support, and user-facing roles. Skilled in configuring and maintaining multi-platform systems, resolving service tickets, and supporting both hardware and software environments. Passionate about cybersecurity, networking, and scalable IT infrastructure. Eager to contribute to enterprise technology teams and grow within the fields of systems administration or network support.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Student Technician
FIU Engineering Information Center (EIC)
Miami, FL
02.2023 - Current
- Troubleshoots and resolves 10–15 technical support tickets weekly
- Maintains and configures lab equipment for over 50 staff and faculty members
- Installs OS images and applies user-specific configurations on various platforms
- Provides clear support to non-technical users in high-pressure environments
- Supported multimedia presentations in lecture halls by setting up audiovisual equipment and ensuring reliable functionality.
- Tested new software and hardware prior to deployment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Volunteer Tech & Event Assistant
Elite Basketball Academy
Miami, FL
02.2022 - 04.2023
- Designed promotional materials and sports uniforms using print software
- Developed an inventory system that reduced lost equipment by 30%
- Supported digital registration and event setup for community outreach
Education
Bachelor of Science - Information Technology
Florida International University
Miami, FL 01.2023 - 04.2025
Associate of Arts - Computer Engineering
Miami Dade College
Miami, FL 08.2018 - 12.2020
Skills
Hardware & Troubleshooting
Software & Configuration
Networking
undefinedTimeline
Student Technician
FIU Engineering Information Center (EIC)
02.2023 - Current
Bachelor of Science - Information Technology
Florida International University
01.2023 - 04.2025
Volunteer Tech & Event Assistant
Elite Basketball Academy
02.2022 - 04.2023
Associate of Arts - Computer Engineering
Miami Dade College
08.2018 - 12.2020
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