Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mauricisia Kee

Mansfield

Summary

Driven repossession and collections specialist with over 10 years of experience applying my quantitative and analytical skills collaborating with financial departments in effort to achieve company goals, assess risks, and successfully lead teams.

Overview

13
13
years of professional experience

Work History

Repossession Specialist

Flagship Credit Acceptance
10.2024 - 10.2025
  • Assign accounts out for repossession, provide repossession support as needed to collections in multiple offices


  • Provide thorough and accurate documentation to accounts


  • Ensure all Notice of Intent to Sell (NOI) letters are completed and mailed with in compliance


  • Perform account level research


  • Work with all repossession vendors


  • Ensure repossession agencies have all information needed to secure collateral


Loan Servicing Specialist

Flagship Credit
08.2014 - 10.2025
  • Provides an initial point of contact where customers who are delinquent, or who are facing a personal situation that will result in a delinquency can go for assistance with their account.
  • Ensure the highest possible current account percentages are maintained, and later stage delinquencies are controlled or brought current wherever possible.
  • Responsible for providing an excellent level of customer service and building a good relationship with their customers as well as my Flagship team.
  • Attend team 1-on-1 meetings monthly
  • Meet productivity standards daily

Collections

Cash Call
11.2012 - 07.2014
  • Perform investigative activities to evaluate and determine the whereabouts of customers through database searches and system records (Skip-Tracing).
  • Make outbound and receive inbound calls via an Auto Dialer or manual calling to gather or clarify information.
  • Receive research and respond to incoming questions; provide information, explain policies and procedures, and/or facilitate a resolution.

Education

RDA Dental Assistant -

Career Centers of Texas
Fort Worth, TX
01.2008

Diploma - undefined

Summit High School
Arlington, TX
01.2007

Skills

  • Self-Motivated
  • Organizational skills and customer service orientation
  • Adaptability and ability to work under pressure and stress
  • Exceptional listener and communicator who effectively conveys information verbally and in writing
  • Computer-literate performer with extensive software proficiency covering wide variety of applications
  • Resourceful team player who excels at building trusting relationships with customers and colleagues
  • Enthusiastic, knowledge-hungry learner eager to meet challenges and quickly assimilate new concepts

Timeline

Repossession Specialist

Flagship Credit Acceptance
10.2024 - 10.2025

Loan Servicing Specialist

Flagship Credit
08.2014 - 10.2025

Collections

Cash Call
11.2012 - 07.2014

Diploma - undefined

Summit High School

RDA Dental Assistant -

Career Centers of Texas

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