Mauriel Williams
Cincinnati,OH
Summary
Dedicated Customer Success professional with 5+ years of customer facing experience. A history of meeting company goals utilizing consistent and organized practices. Constantly building relationships with companies and clients. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Technical Sourcer
Uber
Cincinnati, OH
2022.04 - 2022.12
- Established 3 offers for Backend Engineers within 60 days
- Sourced for iOS and Mobile Engineers in Toronto, Canada and United States
- Worked on 5 requisitions weekly for all Software Engineering levels and Domains ; Backend , Full stack, Frontend , iOS and Mobile
- Conversed with Hiring Managers, Talent Coordinators and Recruiters to discuss basic qualifications, Head count, and Scheduling
- Conducted 30 phone screens weekly for Engineer Managers, Staff Engineers and Senior Software Engineers
- Advocate for candidate in debriefs with bar raiser Software Engineers and Recruiter’s
- Constantly reaching out to passive candidates; maintain relationship and provide updates
- Sourcing Social sites (LinkedIn Recruiter, Meta groups, GitHub) and groups for candidates
Customer Service Rep
Culver Company
Cincinnati, OH
2021.07 - 2022.03
- Telemarketing/cold calls
- Offering Safety packets on electrical infrastructure to industries or schools
- Sending out at least 100+ safety packets weekly
- Explaining to customers what comes with product and how to use materials pertaining to their business
- Exercising independent judgment and discretion to
determine appropriate action. - Compartmentalize different scripts and packets for different states, business and time zones
- Building sustainable relationships and trust with customers through open and interactive communication
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Educated customers about billing, payment processing and support policies and procedures.
Member Advocate
General Motors
Cincinnati, OH
2020.09 - 2021.04
- Trained Sales team of 5 on company policies and procedures, customer service expectations and new product's
- Answering 200+ inbound calls from customers in fast paced environment within OnStar platforms
- Designing and implement customer retention strategies to increase loyalty and retain business; like offering free trials or discounts
- De-escalating calls by active listening when on call with customer, gathering all information on complaints; showing empathy and building trust
- Collecting quality assurance data on team members selling products and retention, to help with training and metrics
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Assistant
Learning Grove
Cincinnati, OH
2018.05 - 2020.02
- Demonstrating sense of urgency and desire to deliver excellent client experience
- Participate in regular team meetings, document action items and decisions
- Assisting with onboarding 3-4 team members. Conduct reference checks, background checks, and drug screenings
- Helping on various recruiting projects and employer branding
projects as needed - Coordinated and communicated various employee related events such as open enrollment, benefits fair, health fair, compliance training,
- Facilitated effective written communication between colleagues, clients, and vendors to enable collaborative decision making and operations
- Work with HR for data accuracy and integrity on all documents prior to submission
Education
High School Diploma -
Riverview East Academy
Cincinnati05.2016
Skills
- Interpersonal Skills
- Customer Retention Strategies
- Social Branding
- Administrative and Office
- Team Oriented
- Project Management
- Microsoft Office (Excel)
- Technical Support
- Leadership
- iCIMS
- Client Relationship Management
- Microsoft Teams
Timeline
Technical Sourcer
Uber
2022.04 - 2022.12
Customer Service Rep
Culver Company
2021.07 - 2022.03
Member Advocate
General Motors
2020.09 - 2021.04
Assistant
Learning Grove
2018.05 - 2020.02
High School Diploma -
Riverview East Academy