Maurine Kavanaugh
Neola,IA
Summary
Highly motivated, with extensive Customer Service and Sales experience. Proven history of training, managing and evaluating performance for up to 65 employees.
Overview
30
30
years of professional experience
Work History
Clubhouse Manager
Quail Run Golf Course
Neola , IA
2022.03 - 2022.10
- Managed daily operations of the clubhouse, including scheduling staff, ordering supplies, and ensuring compliance with health codes.
- Monitored inventory levels of food items, beverages, cleaning supplies.
- Prepared weekly schedules for staff based on anticipated needs.
- Supervised catering services for special events held at the clubhouse.
- Resolved customer complaints promptly and professionally.
- Processed payments from customers using point-of-sale systems accurately and efficiently.
- Ensured that all safety standards were upheld in accordance with local laws and regulations.
- Maintained accurate records of all purchases made by the club members or guests.
Census Enumerator
Bureau of the Census
Washington , DC
2020.03 - 2020.10
- Conducted door-to-door surveys to collect data from households and individuals.
- Participated in training sessions conducted by supervisors on how best to conduct fieldwork operations.
- Used computers or specified forms to compile, record and code results or data from interview or survey.
- Communicated with respondents, supervisors, and other Bureau employees.
Postmaster
United States Post Office
Madison , SD
2017.04 - 2019.02
- Managed operations of 25 employees in the daily delivery of the US mail.
- Assisted customers in determining proper postal service to align with individual needs.
- Hired, trained, and evaluated the performance of 25 employees, including discipline.
- Maintained accountability stock of $80K (stamps/money orders)
- Efficiently and kindly handled customer complaints and issues through in-person visits, telephone calls, and email.
- Reviewed and maintained accurate daily closeout audits of the retail clerks and postal mail carriers.
Manager of Customer Service
United States Post Office
Anchorage , AK
2011.10 - 2017.04
- Supervised 65 employees in the daily operation of mail delivery to over 15,000 addresses.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Increased daily production by helping employees accurately complete tasks and adhere to safety regulations.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Aided upper management during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored new employees in all aspects of their job through performance-oriented strategies and customer service techniques.
Sales and Service Associate
United States Post Office
South Sioux City , NE
1992.12 - 2011.10
- Kept senior managers informed about sales activities, current inventory, and other metrics via timely reports.
- Sold products to customers based on a solid understanding of their needs.
- Processed customer transactions in an efficient and accurate manner.
- Provided exceptional customer service to ensure customer satisfaction.
Education
University of Nebraska - Lincoln
Lincoln, NESkills
- Customer service oriented
- Excellent time management skills
- Adherence to high customer service standards
- Staff Management
- Effective workflow management
Affiliations
- Enjoy the outdoors thru hiking, cycling and traveling.
Timeline
Clubhouse Manager
Quail Run Golf Course
2022.03 - 2022.10
Census Enumerator
Bureau of the Census
2020.03 - 2020.10
Postmaster
United States Post Office
2017.04 - 2019.02
Manager of Customer Service
United States Post Office
2011.10 - 2017.04
Sales and Service Associate
United States Post Office
1992.12 - 2011.10
University of Nebraska - Lincoln
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