Maurine Mburu

• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
• Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
• Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
• Effectively scheduled and distributed work assignments in alignment with operational and customer needs.
• Ensured continuous provision of impeccable services.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

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• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.

• Maintained financial accuracy by collecting deposits, fees and payments
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Assisted coworkers and staff members with special tasks on daily basis.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Composed and proofread memos, letters and reports to verify error-free communication.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Supervised restocking of salad bar and buffet for lunch and dinner service.
• Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.