Maurisha Owens Pettus
Sandy Springs,GA
Summary
Seasoned server with a proven track record of excellence at P.F. Chang's Bistro, adept in multitasking and time management. Trained team members at Pappadeaux's Seafood Kitchen, enhancing service standards and customer satisfaction. Skilled in high-volume dining and menu memorization, consistently delivering personalized service and upselling strategies to boost revenue.
Overview
6
6
years of professional experience
Work History
Server
P.F. Chang's Bistro
Sandy Springs, GA
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously, without compromising service quality.
- Served food and beverages promptly, with focused attention to customer needs.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Trainer
Pappadeaux's Seafood Kitchen
Marietta, GA
02.2022 - 01.2024
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues, and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards, and led by example to instill in new servers.
- Provided exceptional service to high volume of daily customers.
Server
C&S Seafood & Oyster Bar
Sandy Spring, GA
05.2019 - 07.2022
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs, and providing personalized service.
Education
High School Diploma -
North Springs High School
Atlanta, GA05-2020
Some College (No Degree) - Nursing
Georgia State University
Atlanta, GASkills
- Effective
- Time management
- Menu memorization
- Safe food handling
- Order accuracy
- High-volume dining
- Upselling Strategies: Team Member Training
- Team member training
- Liquor, wine, and food service
- Multitasking and organization
Timeline
Server
P.F. Chang's Bistro
12.2023 - Current
Server Trainer
Pappadeaux's Seafood Kitchen
02.2022 - 01.2024
Server
C&S Seafood & Oyster Bar
05.2019 - 07.2022
High School Diploma -
North Springs High School
Some College (No Degree) - Nursing
Georgia State University
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