Maurissa Ferguson
Waldorf,MD
Summary
Proficient in assessing client needs, developing personalized care plans, and advocating for clients. Strong interpersonal and communication skills, with a compassionate approach to clients and their families in challenging healthcare situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Care Coordinator
Recovery Centers Of America
01.2024 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Ensuring patients are discharged with minimum of 4 aftercare appointments
Recovery Support Specialist
Recovery Centers Of America
07.2022 - 01.2024
- Facilitated client transitions to community living with comprehensive discharge planning and post-discharge follow-up.
- Promoted asafe environment for clients by adhering to strict confidentiality policies and respecting individual privacy concerns at all times.
- Collaborated with clinical staff to develop individualized treatment plans using evidence-based practices tailored to each client's specific needs.
- Effective communication and active participation in interdisciplinary meetings enhanced team collaboration in the treatment process.
- Managed a team of 5-9 people in a shift to create a smooth work environment
Child Care Worker
Body Of Christ Church
01.2015 - 01.2022
- Developed healthy relationships with 10-15 children to provide support and guidance in learning.
- Maintained a safe and nurturing environment by implementing strict safety protocols and supervising children at all times.
- Improved communication skills of children through age-appropriate language activities and interactive play.
- Fostered strong parent relationships with regular updates on child progress, addressing concerns promptly and professionally.
Cashier
Aldi
10.2020 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Administrative Assistant
ONE Campaign
06.2015 - 07.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Master of Science - Social Psychology
Walden University
Minneapolis, MN01.2023
Master of Science - Psychology
Barton College
Wilson, NC05.2021
Skills
- Case Management
- Documentation
- Patient Education
- Organizational Skills
- Medical terminology understanding
- Multidisciplinary team collaboration
- Data Entry
- Customer Service
- Computer Skills
- Office Administration
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Care Coordinator
Recovery Centers Of America
01.2024 - Current
Recovery Support Specialist
Recovery Centers Of America
07.2022 - 01.2024
Cashier
Aldi
10.2020 - 12.2021
Administrative Assistant
ONE Campaign
06.2015 - 07.2020
Child Care Worker
Body Of Christ Church
01.2015 - 01.2022
Master of Science - Social Psychology
Walden University
Master of Science - Psychology
Barton College