Summary
Overview
Work History
Education
Skills
Timeline
Hobbies
Hobbies
Hi, I’m

Maurissa Myer

Mesa,AZ
Maurissa Myer

Summary

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Excels in management of SLAs, PMOs and data evaluation. Possesses the ability to identify operational issues and the methods to bring resolution. Strong Pharmacy background along with 6 years of operational team leader experience and over 7 years of McKesson operations experience. Employs critical thinking with excellent oral and written communication skills. Promotes initiatives with effective use of problem-solving skills and follow through. Knowledgeable collaborator with internal/external customers. Strong organization skills across multiple platforms.

Overview

13
years of professional experience

Work History

McKesson

Operations Supervisor
06.2021 - Current

Job overview

  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Compiled training materials for new employees and tracked skill development.
  • Analyzed department metrics and performance and reported findings to management.
  • Hired, managed, developed and trained staff, established and monitored goals and conducted performance reviews.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Kept high average of performance evaluations.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Interceded between employees during arguments and diffused tense situations.
  • Set and managed schedules to give proper coverage to required areas and meet SLA demands.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Met with senior management to determine needs and develop roadmaps.
  • Developed and maintained positive relationships with clients and other stakeholders.

Mckesson

Operations Support Lead
10.2018 - 06.2021

Job overview

  • Evaluate data to develop improvements
  • Communicate clear plans and engage implementation
  • Collaborate with ISDs, BPAs, CMs, Clients, Vendors, IT and Operations
  • Coaching and development of team members
  • Delegate tasks to individuals for optimizing workflows
  • Monitor day to day progress utilizing measurable data in spreadsheet applications
  • Conduct analysis of progress and provided feedback during meetings regarding goals and tasks
  • Create reports, process flows and work instructions
  • Lead meetings via Zoom, Teams and Webex
  • Collaborations on project work to help implement updated workflow processes
  • Performed administrative duties and prepared operational procedures to assist operations manager.
  • Facilitated reports, meetings and presentations directly for senior management and other stakeholders.

Mckesson

Specialty Pharmacy coordinator/case manager
12.2016 - 10.2018

Job overview

  • Verbal and written communication with coworkers and healthcare professionals
  • completed all tasks on time with the use of programs such as Excel, Word and Outlook
  • SME in SalesForce
  • Use of PDFill and Cover My Meds for completing forms
  • Developed Job Aids that facilitated an increase in performance and insure accuracy
  • Collaboration with peers and leaders
  • Creating reports and maintained above average reviews
  • Active participant in monthly team builders

CVS

Lead Pharmacy Technician
04.2011 - 12.2016

Job overview

  • Supervised 8 pharmacy technicians and coordinated day-to-day assignments.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Interview new hires
  • Verbal and written communication with coworkers and doctors’ offices
  • Training team members in all aspects of workflow
  • Integration of new workflow management
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Reviewed and verified customer information and insurance provider information.
  • Managed opening and closing duties for pharmacy.
  • Developed and implemented improvements to pharmacy organization system.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Counted, measured and compounded medications following standard procedures.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Implement ideas for improved teamwork

Education

North Dakota State College of Science
Wahpeton, ND

Science Pharmacy Technician Program Certificate
2013

Skills

  • Knowledge of ICD-10, CPT, HCPCS codes
  • Proficient in Microsoft Office applications, PDFill, Roar, Salesforce, Cover My Meds, CMS, Webex, Teams, Slack, Zoom and Five9
  • Preparation of reports for KPIs
  • Excellent teamwork and problem solving
  • Data Analysis
  • Cultivating Productive Relationships
  • Customer Relations
  • Workflow planning
  • Staff Management
  • Scheduling
  • Strategic planning
  • Training and Development
  • Organization and Time Management
  • Self-Motivated

Timeline

Operations Supervisor

McKesson
06.2021 - Current

Operations Support Lead

Mckesson
10.2018 - 06.2021

Specialty Pharmacy coordinator/case manager

Mckesson
12.2016 - 10.2018

Lead Pharmacy Technician

CVS
04.2011 - 12.2016

North Dakota State College of Science

Science Pharmacy Technician Program Certificate

Hobbies

I enjoy cooking and baking in my spare time.   Making new creations is a joy of mine and a surprise for my family.  I recently have started practicing yoga. I enjoy the physical challenge as well as the time for meditation.   I love to be out in nature and enjoy exploring it on walks with my dog.

Hobbies

I enjoy cooking and baking in my spare time.   Making new creations is a joy of mine and a surprise for my family.  I recently have started practicing yoga. I enjoy the physical challenge as well as the time for meditation.   I love to be out in nature and enjoy exploring it on walks with my dog.

Similar Profiles

CREATE PROFILE
Maurissa Myer