Summary
Overview
Work History
Education
Skills
Timeline
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Maury Casillas

Costa Mesa,California

Summary

Energetic, motivated, and eager individual seeking to develop skills in a dynamic business environment. Quickly adapts to new situations and thrives on challenges. Self-motivated and driven team player currently seeking entry-level opportunity to contribute enthusiasm and dedication while growing alongside the company.

Overview

12
12
years of professional experience

Work History

CUSTOMER SERVICE ASSOCIATE

TROJAN TOWN
12.2017 - Current


  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Arena Assistant

NBA SUMMER LEAGUE
07.2017 - 07.2017
  • Company Overview: The NBA Summer League was a paid internship where I was able to work with NBA players, team owners and staff
  • Oversee and prepare the arena daily to ensure cleanliness and safety
  • Duties included cleaning and organizing the arena
  • Direct participants to assigned areas and provide escorts to and from the arena
  • Answer inquiries pertaining to directions or recommendations regarding game times, seating and available shopping
  • It taught me a lot about what is entailed in running a successful event
  • My duties entailed from running team stats to offering escort to the players, coaches and team owners
  • In addition, I ran a booth and assisted with directing patrons to where they needed to go
  • It was very enlightening for the career I would like to ultimately pursue
  • The NBA Summer League was a paid internship where I was able to work with NBA players, team owners and staff

Head Coach - 7th/8th Team

BOYS & GIRLS CLUB - EASTBLUFF
11.2016 - 02.2017
  • Provide training direction, encouragement, motivation, and advice to prepare athletes for games
  • Plan, organize, and conduct practice sessions
  • Adjust coaching techniques, based on the strengths and weaknesses of athletes
  • Develop and arrange competition schedules and programs
  • Contact the parents of players to provide information and answer questions

Children's Table Coordinator/Library Assistant

NEWPORT BEACH PUBLIC LIBRARY - MARINERS BRANCH
06.2013 - 08.2013
  • Assist with all needs in the children's area by covering the desk and answering questions
  • Distribute prizes to children for goals achieved as outlined by the librarian
  • Assist librarians with shelving books and videos

Education

Business Administration Degree -

ORANGE COAST COLLEGE
COSTA MESA, CA
05.2023

High School Diploma - General education-AVID student for 4 years-3 years basketball -Received Student of the Semester Award - 2014

NEWPORT HARBOR HIGH SCHOOL
NEWPORT BEACH, CA
06.2017

Skills

  • Microsoft Word
  • PowerPoint
  • Google Docs
  • Customer service
  • Problem resolution
  • Customer support

Timeline

CUSTOMER SERVICE ASSOCIATE

TROJAN TOWN
12.2017 - Current

Arena Assistant

NBA SUMMER LEAGUE
07.2017 - 07.2017

Head Coach - 7th/8th Team

BOYS & GIRLS CLUB - EASTBLUFF
11.2016 - 02.2017

Children's Table Coordinator/Library Assistant

NEWPORT BEACH PUBLIC LIBRARY - MARINERS BRANCH
06.2013 - 08.2013

High School Diploma - General education-AVID student for 4 years-3 years basketball -Received Student of the Semester Award - 2014

NEWPORT HARBOR HIGH SCHOOL

Business Administration Degree -

ORANGE COAST COLLEGE

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Maury Casillas