Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Assessments
Timeline
Generic

Mausseline Vilvert

Orlando,FL

Summary

Esthetician with strong business, sales, and customer service skills necessary to meet spa goals and exceed client expectations.

Experienced Lead Customer Service Associate with background in managing and training customer service teams. Strengths include problem-solving abilities, leadership skills, and strong communication. Previous roles involved improving customer satisfaction ratings, streamlining workflow processes and fostering positive relationships with customers to enhance loyalty and retention.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service

Amazon Warehouse
Ohio City, OH
06.2023 - Current
  • I am doing a good job as a customer service always take care my guest very well and make sure that everything ok even I have a bad day or not even the customer get upset i always try to find out why and make sure to resolve the problem and take control and the situation
  • If you hire me trust me you won't regret it.thanks

CNA - Certified Nursing Assistant

Ohio Valley Manor
Columbus, OH
05.2023 - Current
  • Doing health assistance

Cashier/Customer Service

McDonald's
Orlando, FL
04.2023 - 01.2025

Education

Certified Médication technician -

Elite medical academy
Orlando, FL
01.2025

High school diploma -

Lycée Jean Baptiste cineas
Cap haïtien
07.2015

Skills

  • Cashiering
  • Cash Handling
  • Bartending
  • Bussing
  • Hospitality
  • Cleaning
  • Computer skills
  • Organizational skills
  • Negotiation
  • Leadership
  • Door-to-door
  • Materials handling
  • Pallet jack
  • Load & unload
  • Dispatching
  • Microsoft Excel
  • Microsoft Outlook
  • Vital Signs
  • IT customer service
  • Customer service experience
  • Medication administration

Certification

  • TESOL Certification, 08/01/23, Present
  • CNA, 06/01/24, 10/01/26
  • CPR Certification, 06/01/24, Present
  • BLS Certification
  • Certified Medication Technician, 01/01/25, 01/01/26
  • Certified Medication Technician, 01/01/25, 02/01/26

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

  • Customer focus & orientation, Completed, 06/01/24, Responding to customer situations with sensitivity
  • Business math, Completed, 06/01/24, Using basic math to solve problems in a business context
  • Work style: Reliability, Proficient, 04/01/24, Tendency to be reliable, dependable, and act with integrity at work

Timeline

Customer Service

Amazon Warehouse
06.2023 - Current

CNA - Certified Nursing Assistant

Ohio Valley Manor
05.2023 - Current

Cashier/Customer Service

McDonald's
04.2023 - 01.2025

Certified Médication technician -

Elite medical academy

High school diploma -

Lycée Jean Baptiste cineas
Mausseline Vilvert