Mava Celestin
Erie,PA
Summary
Dynamic customer service professional with a proven track record at Scotts, excelling in problem-solving and teamwork. Adept at enhancing guest experiences through effective communication and training. Skilled in cash handling and maintaining operational efficiency, consistently achieving high customer satisfaction and fostering a collaborative work environment.
Overview
1
1
year of professional experience
Work History
Arcade Attendant
Scotts
Erie, PA
04.2025 - 09.2025
- Operated and maintained arcade machines, ensuring optimal performance and guest satisfaction.
- Assisted customers with game selection and troubleshooting technical issues for improved engagement.
- Provided training to new staff on equipment usage and customer service protocols for consistency in operations.
- Educated customers on how to operate games properly, reducing instances of machine malfunctions due to user error.
- Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.
Customer Service Representative
Patio Enclosures
Cortland, OH
03.2025 - 08.2025
- Assisted customers in product selection, addressing inquiries with product knowledge and attention to detail.
- Managed order processing and maintained accurate records within company systems.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Resolved customer complaints efficiently while maintaining professionalism and empathy.
- Responded to customer requests for products, services, and company information.
Education
Cyber Security
Gwynedd Mercy University
Gwynedd Valley, PA05.2026
Skills
Teamwork and collaboration
Customer assistance
Decision-making
Employee training
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Organizational skills
Team collaboration
Cash handling
CPR certified
Public speaking
Languages
Swahili
Native or Bilingual
French
Elementary
Portuguese
Limited Working
English
Full Professional
Timeline
Arcade Attendant
Scotts
04.2025 - 09.2025
Customer Service Representative
Patio Enclosures
03.2025 - 08.2025
Cyber Security
Gwynedd Mercy University