Yoel ramirez
2756 muscatello st orlando
Summary
Proven team player with a strong work ethic, demonstrated at Universal Orlando also sea world by enhancing guest safety and satisfaction. Skilled in ride control operation and customer service, consistently prioritized guest experience while maintaining operational excellence. Achieved significant improvements in ride efficiency and safety compliance through effective teamwork and operational monitoring.
Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences.
Fun and outgoing Arcade Attendant creates enjoyable environment for customers by assisting with arcade, laser tag and other gaming needs. Brings positive attitude to arcade and attraction areas to foster safe, entertaining and clean facilities. Anticipates guest needs and resolves equipment issues to promote great customer experiences in all aspects of daily operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Arcade Attendant
Andretti Indoor Karting & Games
12.2023 - Current
- Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
- Enhanced customer satisfaction by maintaining clean and organized arcade game stations.
- Developed knowledge of games and attractions and current and upcoming events to effectively communicate to guests.
- Collaborated with team members to create a positive working environment that translated into an enjoyable experience for guests.
- Ensured smooth daily operations by opening and closing the arcade according to established procedures, maintaining consistent hours of operation for guests.
- Built and established positive relationships with patrons, team members and supervisors.
- Operated rides and attractions according to written guidelines to reduce injuries.
Electrician Helper
D'novo Llc
05.2023 - 11.2023
- Pulled wire through conduits and through holes in walls and floors.
- Tested electrical systems and continuity of circuits in electrical wiring, equipment and fixtures using various testing devices.
- Organized materials and tools in to maintain clean and neat work areas.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Developed professional skills through continuous learning, attending training sessions, workshops, and seminars led by experienced electricians.
- Effectively managed time and prioritized tasks, ensuring project deadlines were met without compromising quality of work.
- Consistently followed safety procedures when operating power tools or handling hazardous materials, minimizing risk of injury among team members.
Attraction Attendant
Universal Orlando
05.2022 - 01.2023
- Managed crowd control effectively, ensuring a pleasant experience for all guests visiting the attraction.
- Implemented emergency protocols when necessary, prioritizing guest safety above all else during unexpected situations.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Assisted guests with accessibility needs by providing information or accommodations tailored to their requirements.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
Ride Operator
Sea World
05.2021 - 05.2022
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Monitored passengers and ride operations and enforced safety regulations.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Educated guests about ride requirements, ensuring proper understanding of rules for a safer experience.
Education
High School Diploma -
Freedom High School
Orlando, FL05-2021
Skills
- Patience and empathy
- Cleanliness and hygiene
- Energy and enthusiasm
- Strong work ethic
- Teamwork and collaboration
- Customer assistance
- Ride loading and unloading
- Safety monitoring
- Operations monitoring
- Ride control operation
- Teamwork
- Customer service
Certification
OSHA certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Arcade Attendant
Andretti Indoor Karting & Games
12.2023 - Current
Electrician Helper
D'novo Llc
05.2023 - 11.2023
Attraction Attendant
Universal Orlando
05.2022 - 01.2023
Ride Operator
Sea World
05.2021 - 05.2022
OSHA certified
High School Diploma -
Freedom High School
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