Mavelin Contreras

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
• Collaborated with marketing to create impactful promotional materials for increased brand awareness.
• Collaborated with marketing department to align sales strategies with new campaigns.
• Fostered collaborative environment, sharing best practices among sales team.
• Enhanced customer satisfaction by providing comprehensive product demonstrations.
• Cultivated deep understanding of product features to answer questions and overcome objections.
• Exceeded sales targets through effective planning and goal setting.
• Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
• Stayed up-to-date with industry trends to position company as market leader.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Set and achieved company defined sales goals.
• Informed customers of promotions to increase sales productivity and volume.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Achieved or exceeded company-defined sales quotas.
• Maintained current knowledge of evolving changes in marketplace.
• Presented professional image consistent with company's brand values.
• Attended monthly sales meetings and quarterly sales trainings.
• Recorded accurate and efficient records in customer database.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Stayed current on company offerings and industry trends.
• Developed, maintained and utilized diverse client base.
• Trained new employees on customer service, money handling and organizing strategies.

Domestic and International travel agent

California Angels baseball team

Atlanta Braves baseball team

Toronto Blue Jays baseball

Florida Marlins baseball team

• Provided essential information and paperwork to travelers.
• Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
• Managed complex itineraries for high-profile executives, ensuring seamless travel experiences.
• Consistently met or exceeded performance targets by staying focused on key priorities and managing time effectively throughout the day.
• Participated in professional development opportunities to stay current on industry trends and enhance skill set, ultimately providing even better service to clients.
• Increased client satisfaction by providing personalized and efficient corporate travel planning services.
• Coordinated crisis management efforts during unexpected events or emergencies, minimizing disruption to client travel plans.
• Developed strong vendor relationships to ensure access to the best travel options available for clients.
• Established a reputation as a reliable resource for colleagues seeking assistance with challenging bookings or unique situations requiring creative solutions. Streamline.
• Negotiated competitive rates with vendors, achieving cost savings for corporate clients.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Followed up with customers to increase customer service with travel plans.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
• Updated and maintained customer databases to increase customer retention.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.
• Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
• Promoted dedicated customer service and support by promptly resolving customer complaints.
• Helped customers with passport and visa applications.
• Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
• Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
• Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.

• Handled day-to-day accounting processes to drive financial accuracy.
• Reconciled accounts and reviewed expense data, net worth, and assets.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Gathered financial information, prepared documents, and closed books.
• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
• Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
• Collected and reported monthly expense variances and explanations.
• Tracked funds, prepared deposits and reconciled accounts.