Summary
Overview
Work History
Education
Skills
Interests
Working Out
Timeline
Generic

Maverick Young

Customer Care Representative
Houston,TX

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Communicative server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work History

Server/Bartender

Montereys Little Mexico
Alvin, TX
10.2021 - Current
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills and handle complimentary items.

Server

Texas Roadhouse
Friendswood, TX
03.2022 - 08.2022
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Kemah Boardwalk Beverage Operator

Kemah Boardwalk
Kemah, TX
03.2021 - 08.2021
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Cultivated warm relationships with regular customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.

Education

GED -

Clear Lake High School
Houston, TX
12.2021 - 12.2021

Associate of Arts - General Studies

Alvin Community College
Alvin, TX
08.2022 - 08.2024

Skills

Guest relations management

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Interests

Autodidact

Music

Mechanical Physics

Working Out

Working Out

I like to push myself to become what I know I can be.

Timeline

Associate of Arts - General Studies

Alvin Community College
08.2022 - 08.2024

Server

Texas Roadhouse
03.2022 - 08.2022

GED -

Clear Lake High School
12.2021 - 12.2021

Server/Bartender

Montereys Little Mexico
10.2021 - Current

Kemah Boardwalk Beverage Operator

Kemah Boardwalk
03.2021 - 08.2021

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Maverick YoungCustomer Care Representative