Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Generic

Jude Julian S. Manzo

Sara,Iloilo

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Waiter/Service Crew Member

Terraza De Rumbuhan Restaurant
01.2021 - 04.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Assistant Cook

Regatta Hotel
03.2019 - 03.2020
  • Prepared food orders to support waitstaff and other team members.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Worked with chef to prepare daily food specials and other supplies.
  • Portioned meals according to recipe specifications, limiting kitchen waste.
  • Worked on salads, desserts and meat preparation to increase kitchen speed.
  • Prepped ingredients using blenders, mixers and slicers to achieve recipe requirements.
  • Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
  • Placed orders to restock items before supplies ran out.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Kept kitchen clean and organized by performing daily maintenance tasks.

Education

Bachelor of Science - Cruiseship Management

John B. Lacson Foundation Maritime University-Molo
Molo, Iloilo City, Philippines
03.2018

High School Diploma -

Sara Fundamental Baptist Academy
Sara, Iloilo, Philippines
03.2013

Skills

  • Cleaning and Sanitizing
  • Punctual and Reliable
  • Team Collaboration
  • Customer Service
  • Table setting knowledge
  • Reservation Management
  • Hospitality service expertise
  • Relationship Management
  • Menu presentation
  • Service prioritization
  • Complaint resolution
  • Compliance standards
  • Tableside Service
  • Special Requests and Substitutions
  • Dedicated Work Ethic
  • Positive Attitude

Certification

  • Certificate of Actual Shipboard Training, 2GO Group Inc.

February 04-14, 2018

  • Immersion Training, Solaire Resort and Casino & EDSA Shangri-La

March 07-09, 2017

  • American Legacy OJT, American Legacy Food and Beverage Department

February 04-March 18, 2017

  • Smallville 21 OJT, Smallville 21 Food and Beverage and Housekeeping Department

January 8- February 24, 2018

  • Crowd Management, JBLFMU Training Center

September 1-2, 2017

  • Basic Training, Compass Iloilo Training Center

May 16, 2023- MAY 16, 2028

  • NC1, - Ship's Catering Services, Messman Steward - May 12, 2023

May 11, 2028

  • Ship Security Awareness Training and Seafarers with Designated Security Duties, United Seafarers Maritime Center Inc.

January 26, 2019

  • Consolidated MARPOL 73/78 Course, United Seafarers Maritime Center Inc.

January 29- February 2, 2019

  • Proficiency in Survival Craft and Rescue Boats, Globe Maritime Training Center, Manila Inc.

February 7-11, 2019

  • Basic Food Services Management Course, Messman/Steward, Seal Ship Training Horizons Inc.

February 14-16, 2019

  • Hotel Seminar on Rooms, Events Management & Banquet Operations, EDSA Shangri-La, Manila



Languages

English
Professional Working

Additional Information

CHARACTER REFERENCE


Kenn V. Balajadia

(Property Services Coordinator) Jones Lang Lasalle SSC Philippines

Contact #: 09612677263

Email Address: kendrabalajadia@gmail.com

Joan Samson

(Brgy. Secretary)
Address: Brgy. Poblacion, Ilawod, Sara, Iloilo
Contact #: 09304783966
Email Address: sjoann927@gmail.com

Babette V. Samson

(Business Woman)
Address: Brgy. Poblacion, Ilawod, Sara, Iloilo
Contact #: 09103359211
Email Address: artcelsamson6@gmail.com

Timeline

Waiter/Service Crew Member

Terraza De Rumbuhan Restaurant
01.2021 - 04.2023

Assistant Cook

Regatta Hotel
03.2019 - 03.2020

Bachelor of Science - Cruiseship Management

John B. Lacson Foundation Maritime University-Molo

High School Diploma -

Sara Fundamental Baptist Academy

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Jude Julian S. Manzo