Mavis Hilsdon

As a Designer/Sales Associate, I perform in-home consultations to assess client needs, identify space challenges, and propose functional and aesthetic storage systems, consistently maintaining a 55% average monthly close rate.

• Provide positive first impressions to welcome existing, new, and potential customers. Continuously engaging with customers to build rapport and loyalty.
• Accurately measure spaces, conceive design solutions, present hand-drawn sketches and technical drawings to clients, and make adjustments according to clients' needs, preferences, budget, and industry guidelines.
• Leverage industry knowledge and emerging trends to build innovative messaging, and bring design concepts to fruition.
• Provide expert product knowledge and styling advice to clients, enhancing their shopping experience, and driving product sales.
• Work closely with the install team to refine designs to ensure a smooth installation experience and lasting satisfaction.
• Accurately process POS transactions, payment cards, checks, contracts, and receipts for customers.
• Maintain a calm demeanor, and professionally manage issues in busy, high-stress situations.

As a certified yoga instructor, I have the pleasure of introducing people to a life-altering practice, reinvigorating the practice of experienced yogis, and continuously motivating advanced practitioners through innovative sequencing, time-honored traditions, captivating playlists, and fun.

• Increased class attendance by 30% within the first six months of teaching by implementing a variety of yoga styles, and tailoring sessions to meet the needs of students.
• Maintained a 75% retention rate over a year by fostering a welcoming and inclusive atmosphere for students of all skill levels.
• Manage and lead group classes of 15 to 30 participants, with an average satisfaction rate of 4.8 out of 5, based on post-session surveys.
• Lead group yoga classes in a variety of styles, focusing on alignment, breath awareness, and mindful movement to promote physical, mental, and emotional well-being.
• Cultivate a supportive community within the studio, fostering connections among students, and providing guidance and encouragement on their yoga journey.
• I prepare the studio before and after classes, ensuring the room and equipment are clean and organized.

As a partner and head of design in a staging company, I specialized in driving business growth, fostering long-lasting client partnerships, and showcasing properties to their fullest potential.

• Managed the design process from concept to completion, ensuring projects are delivered on time and within budget.
• Created inventory management systems to optimize efficiency and interdepartmental communication.
• Developed and implemented design strategies tailored to target buyer demographics and market trends, consistently maximizing property appeal and ROI for clients.
• Collaborated with real estate agents and homeowners to understand property goals, and effectively translate the vision into reality through insightful design recommendations.
• Stayed abreast of industry trends and emerging best practices in home staging and interior design, continuously refining techniques and approaches to sustain a competitive edge in the market.
• Operated medium duty vehicles, assembled furniture, and moved heavy objects between 20-300 lbs.

My time in construction, where I facilitated client aspirations in achieving their dream homes through new developments and renovations, inspired my transition toward home interiors.

• Served as the primary point of contact for clients, addressing inquiries, resolving issues, and providing updates on project milestones to ensure transparency and client satisfaction.
• Developed and maintained strong relationships with clients through proactive communication, attentive listening, and responsive problem-solving, earning trust and loyalty.
• Collaborated with internal teams, including project managers, architects, engineers, and subcontractors, to ensure alignment with client expectations and project goals.
• Conducted regular client meetings and site visits to assess satisfaction levels, identify opportunities for improvement, and gather feedback for continuous service enhancement.

With over 20 years of diverse experience spanning cosmetology, skincare, and salon management, I have consistently demonstrated success in cultivating lasting client relationships, driving revenue growth, and leading high-performing teams.

• Successfully managed daily operations of a thriving high-end salon, overseeing a dynamic team of stylists, estheticians, and support staff.
• Implemented strategic marketing initiatives to attract new clients and retain existing ones, resulting in consistent revenue growth year over year.
• Developed and launched new service offerings and retail products, staying abreast of industry trends and client preferences.
• Nurtured a positive and collaborative work environment, providing ongoing training, mentorship, and performance feedback to team members.
• Built strong relationships with vendors and suppliers, negotiated favorable contracts, and ensured high-quality products and services for clients.