Mavity Ritter
Jacksonville,FL
Summary
To be in a challenging position where I can use my customer service and personal skills to develop a proactive team approach to be successful and enhance customer experience.
Overview
15
15
years of professional experience
Work History
Bartender Trainer/Supervisor
Millers Ale House Southside
01.2013 - Current
- Maintained a welcoming atmosphere for patrons while executing efficient service and upholding cleanliness protocols.
- Facilitated training sessions for new bartenders, focusing on enhancing service quality and ensuring uniformity in customer experience.
- Developed and implemented training sessions focused on cocktail skills and customer service excellence to enrich overall guest experience.
- Analyzed and improved inventory management workflows, achieving reduced waste and optimized stock levels.
- Implemented training sessions for new bartenders, focusing on essential skills in drink preparation, effective product promotion, garnish techniques, and adherence to sanitation standards.
- Analyzed and improved bartender operations, resulting in reduced wait times and enhanced overall customer experience.
Server/Bartender
Sawgrass Country Club
01.2016 - 01.2015
- Took orders, answered any questions about food or drinks, communicated with kitchen, food running, opening and closing duties, and all liquor inventory
Host
Metro Diner
01.2013 - 01.2013
- Multitasking with seating, to go orders, bussing, and table watching in order to provide great customer service
Bagger and Cashier Assistance
Publix
01.2011 - 01.2010
- Greet and assist customers, clean and maintain equipment and work areas, bag groceries, and retrieve carts from parking lots
Education
High School Diploma - undefined
Penn Foster
Skills
- Performance skills
- Food safety training
- Alcohol safety regulations
- Cash handling proficiency
- Sales and promotion
- Teamwork and collaboration
- Multitasking Abilities
Qualifications
- Great customer service skills with nine years of experience
- Excellent money management skills and familiarity with POS systems
- Proficient in a range of applications. Including word, excel, and power point
- Reliable, dependable, organized, friendliness and integrity
- Fast learner, good judgement, multitasking, and interpersonal skills
Timeline
Server/Bartender
Sawgrass Country Club
01.2016 - 01.2015
Bartender Trainer/Supervisor
Millers Ale House Southside
01.2013 - Current
Host
Metro Diner
01.2013 - 01.2013
Bagger and Cashier Assistance
Publix
01.2011 - 01.2010
High School Diploma - undefined
Penn Foster