Mawase Falana
Chesapeake,VA
Summary
Skilled Production Worker offering 2 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Electrical Utility Worker, Machine Operator
NGK Locke
08.2022 - 02.2023
- Performed routine, preventative maintenance of utility systems on water lines, valves and meters.
- Tested utility systems for leaks, breaks, or other irregularities.
- Kept detailed production records and identified hold-ups.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Trained other personnel in proper maintenance and repair of utility systems.
- Complied with company and OSHA safety rules and regulations.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
Lead Unloader, Forklift Operator
Ace Distribution Center
06.2020 - 06.2022
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Completed cycle counts and monthly inventory.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Unloaded materials and goods at designated locations for best project availability.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Loaded packages onto pallets and into staging areas as directed.
- Maintained organized work area by storing equipment safely and properly.
- Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
Customer Service Representative
BJ's Wholesale
01.2020 - 12.2020
- Managed timely and effective replacement of damaged or missing products.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained staff on operating procedures and company services.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered constant flow of customer calls with minimal wait times.
- Developed and updated databases to handle customer data.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Team Lead
McDonald's, PDI FOODS
06.2019 - 01.2020
- Built strong relationships with customers through positive attitude and attentive response.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated staff performance and provided feedback to improve customer service delivery.
Education
High School Diploma -
Deep Creek High School
Chesapeake, VA 08.2016 - 06.2020
Skills
- Product Line Knowledge
- Belt Conveyors
- Skill Development
- Heavy Equipment Operation
- Time Management
- Loading and Unloading
- Customer Service and Assistance
- Issue Resolution
- Coaching and Mentoring
- Customer Communication
- Account Updating
- Inbound Customer Calls
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Resolved product issue through consumer testing.
Several Employee Of month Certificates
My hard work didn't go unnoticed it is very telling. Managers, Supervisors, etc were fawn of my work and wanted to give me recognition hence the Employee of the month awards I have received.
Timeline
Electrical Utility Worker, Machine Operator
NGK Locke
08.2022 - 02.2023
Lead Unloader, Forklift Operator
Ace Distribution Center
06.2020 - 06.2022
Customer Service Representative
BJ's Wholesale
01.2020 - 12.2020
Team Lead
McDonald's, PDI FOODS
06.2019 - 01.2020
High School Diploma -
Deep Creek High School
08.2016 - 06.2020
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