Maway Hne
Dallas,TX
Summary
Data Entry Report generation Data evaluation Customer service excellence Inbound and Outbound calling Profile Efficient and customer service-driven professional with 5 years of experience in sales, Retail, marketing and customer service seeking to obtain a customer service representative Role within an organization where I can apply my skills and experience while contributing To the success of the company. Passionate customer service champion with strong problem-solving skills and internet Navigation ability coupled with excellent active listening and communication skills and PROFESSIONAL SUMMARY Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Chat Representative
Ambit Energy
Remote
02.2022 - Current
- Increased first-contact resolutions by carefully reviewing customer history before engaging in conversation.
- Identified trends in customer issues and provided feedback to management for continuous improvement initiatives.
- Upheld strict confidentiality standards when handling sensitive personal information from customers during chats.
- Participated in regular training sessions to stay current on industry best practices for effective communication techniques.
- Met or exceeded performance metrics for response time, issue resolution, and customer satisfaction ratings regularly.
Chat Support Representative
Spectrum
Remote
02.2022 - 01.2023
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
Customer Service Chat Representative
AT & T
Remote
12.2019 - 08.2021
- Develop innovative ways to sell AT&T products and services to customers
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.
- Maintained extensive knowledge of company policies, procedures, and offerings to effectively address customer needs.
- Collaborated with other departments, such as Sales or Technical Support, to ensure seamless customer service experiences.
Thompson Customer Service, Phony
06.2018 - 12.2019
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
Education
Associate - Applied Science, Health and Fitness
Robert Morris University
Chicago Chicago, ILSkills
- Problem-Solving Ability
- Recordkeeping Strengths
- Documentation
- Computer Proficiency
Timeline
Customer Service Chat Representative
Ambit Energy
02.2022 - Current
Chat Support Representative
Spectrum
02.2022 - 01.2023
Customer Service Chat Representative
AT & T
12.2019 - 08.2021
Thompson Customer Service, Phony
06.2018 - 12.2019
Associate - Applied Science, Health and Fitness
Robert Morris University