Max Adelman
Los Angeles,CA
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles from Front Desk Agent at Sonder to Cook Shift Leader at Lifetime Fitness. Excelled in multitasking and active listening, significantly enhancing guest satisfaction and operational efficiency. Skilled in utilizing technology like Salesforce and leading teams to exceed objectives.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Sonder
09.2023 - Current
- Learned over 7 different computer programs that include: Salesforce, Asana, Slack, Salto KS, Workday, Dispatch, Okta, and their custom ADMIN page to keep track of reservations
- Was the “face” of the building. Sat at the front desk with an emphasis on customer service. I had to interact with customers when they come and go
Patient Care Taker
Private
02.2023 - 05.2023
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patient maintain healthy skin by checking wounds, assessing integrity, and bathing bed-bound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Waiter
Gyu Kaku
06.2021 - 02.2023
- Cultivated warm relationships with regular customers
- Answered customers' questions, recommended items, and recorded order information
- Explained menu items and suggested appropriate options for food allergy concerns
- Remained calm and poised when dealing with difficult customers or during busy shifts
Student Ambassador Coordinator
Siena College
09.2018 - 05.2021
- Workshopping with AT&T and the Tyler Clementi Foundation in public high schools around the NYC metropolitan area to inform students about the dangers of cyber bullying
- More specifically, I was in-charge of interactive skits to show kids real-world scenarios and how to take the next course of action for the victims/and or abusers for these students
- The team took leadership workshops with AT&T executives
Cook Shift Leader
Lifetime Fitness
01.2018 - 01.2020
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows
Production Assistant
Jermyn Street Theatre
08.2019 - 12.2019
- While studying abroad, I worked at an Off-West End Theatre in Piccadilly Circus: Jermyn Street Theatre
- I would sit-in creative meetings with the actors/design team to help brainstorm
- Further, I would help with setting up/taking down the stage after each season
- Designed sets with creative team
- Call shows with Stage Manager
Education
Bachelor of Arts - Creative Arts
Siena College
Loudonville, NY05.2021
Certificate - Theater Arts
Siena College
Loudonville, NY05.2021
Minor - English
Siena College
Loudonville NY05.2021
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Multitasking
- Collaborating
- Communication
- Active Listening
Timeline
Front Desk Agent
Sonder
09.2023 - Current
Patient Care Taker
Private
02.2023 - 05.2023
Waiter
Gyu Kaku
06.2021 - 02.2023
Production Assistant
Jermyn Street Theatre
08.2019 - 12.2019
Student Ambassador Coordinator
Siena College
09.2018 - 05.2021
Cook Shift Leader
Lifetime Fitness
01.2018 - 01.2020
Bachelor of Arts - Creative Arts
Siena College
Certificate - Theater Arts
Siena College
Minor - English
Siena College
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