MAX ANTHONY GONZALEZ
Columbia
Summary
Dynamic leader with extensive operational management experience in the Aviation Industry. Proven track record in budget management and performance improvement, leading to enhanced service quality. Bilingual in Spanish and English, with expertise in fostering vendor relationships and driving organizational change.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
Work History
General Manager, Catering Operations JFK/EWR
EMIRATES GROUP- DATA Catering Services
Inwood
06.2023 - Current
- Oversee the overall operation of the unit including Operations (food, sanitation, transportations departments), Quality, and Purchasing.
- Maintain successful profit and loss financials and ensure the attainment of budget commitments.
- Ensure compliance with HACCP, SSOP, GMP, and all regulatory requirements.
- Optimize processes and implement continuous improvement initiatives.
- Support company-sponsored initiatives such as VIP flights, internal system development, HACCP, lean manufacturing, and workplace safety
Department Head, Cabin Appearance DOH-Hamad International Airport
QATAR AIRWAYS- Qatar Aviation Services
Doha
03.2023 - 04.2024
- As a member of the Airside Operations Leadership Team, play an active role in shaping strategic & tactical plans to improve performance.
- Manages the department to achieve safety and on time performance KPIs. Leads & drives continuous process & service improvements.
- Plans and adapts the operational implementation for cabin appearance based on the analysis and real-time environment.
- Manage contracts and contractual staff requirements and review SOPs to adopt to necessary changes for smooth operations.
- Oversee and supervise a team of 600+ staff, direct daily activities, recruit, train and develop to ensure high standard of service delivery.
Director of Operations, EWR- Newark Liberty Airport
PROSPECT AIRPORT SERVICES
Newark
09.2021 - 03.2023
- Manage a $60+ MM airline cleaning contract with 600+ employees and a direct team of 15 managers.
- Ensure quality of service, security search testing and auditing, oversee ramp safety program initiates as directed by client, United Airlines.
- Manage and monitor operational budgets, with particular focus on controlling direct and indirect costs to meet monthly P+L budget.
Airport Operations Manager, Station Operations Center EWR- Newark Liberty Airport
UNITED AIRLINES
Newark
04.2017 - 09.2021
- Identify, prepare, and manage all irregularities such as MST, weight restrictions, critical, cancelled flights, gate changes, ATC/WX, medical emergencies, major/minor flight alerts, tech ops, weather, facility, customer ramp staffing and process issues.
- Identify and manage the execution and operations of all planeload activities including baggage processes, customer boarding, fueling, catering, and cabin cleaning. Ensure all operations are within established reliability standards.
- Monitor inbound flight activity and communicate irregularities; Tracking of arrivals into gates to ensure flights are met and PLB’s are brought to A/C within time standards.
Senior Manager, Logistics Catering Operations EWR- Newark Liberty Airport
UNITED AIRLINES
Newark
07.2016 - 04.2017
- Lead, coach and develop a team of seven supervisors and 315 employees at the Transportation Department- Catering Operations
- Responsible for 230+ flights daily are catered safely and on time. Realigned truck and staffing flows to improve on-time departure from the kitchen adhering to TSA and CBP guidelines. Fostered relationship with CBP, TSA, SOC and other government entities.
Director of Airport Operations- EWR- Newark Liberty Airport
PRIMEFLIGHT AVIATION SERVICES
Newark
09.2014 - 07.2016
- Manage a $60+ MM airline cleaning contract with 1100+ employees and a management team of 20.
Service Manager
ORKIN PEST CONTROL
West Long Branch
06.2013 - 09.2014
Manager, Warehouse & Scheduling
CORBETT EXTERMINATING
Cranford
09.2009 - 08.2013
Owner and Operator
MAX HAIRCARE II, LLC
Rahway
02.2006 - 02.2011
Regional Sales Manager
FOXTONS NORTH AMERICA
West Long Branch
02.2004 - 01.2006
Senior Operations Coordinator, U.S.
ELSEVIER SCIENCE PUBLISHING FIRM
New York
01.2000 - 02.2004
Education
No Degree - Criminal Justice Courses
John Jay College of Criminal Justice
New York, NY 09.1997 - 06.1999
Regents Diploma -
High School for Health Professions and Human Services
New York, New York01.1997
Skills
- Bilingual – Spanish and English
- Operational management
- Team leadership
- Safety management
- Budget management
- Performance improvement
- Vendor relationships
- Service quality improvement
- Multi-unit operation management
- Human resources leadership
- Labor cost controls
- Profit and loss accountability
- Profit generation
- Organizational change management
- Microsoft Office proficiency
- Airline service-level agreements
- Financial analysis
Affiliations
- Volunteering programs to feed the hungry within communities and internationally.
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureInterests
Volunteering
Timeline
General Manager, Catering Operations JFK/EWR
EMIRATES GROUP- DATA Catering Services
06.2023 - Current
Department Head, Cabin Appearance DOH-Hamad International Airport
QATAR AIRWAYS- Qatar Aviation Services
03.2023 - 04.2024
Director of Operations, EWR- Newark Liberty Airport
PROSPECT AIRPORT SERVICES
09.2021 - 03.2023
Airport Operations Manager, Station Operations Center EWR- Newark Liberty Airport
UNITED AIRLINES
04.2017 - 09.2021
Senior Manager, Logistics Catering Operations EWR- Newark Liberty Airport
UNITED AIRLINES
07.2016 - 04.2017
Director of Airport Operations- EWR- Newark Liberty Airport
PRIMEFLIGHT AVIATION SERVICES
09.2014 - 07.2016
Service Manager
ORKIN PEST CONTROL
06.2013 - 09.2014
Manager, Warehouse & Scheduling
CORBETT EXTERMINATING
09.2009 - 08.2013
Owner and Operator
MAX HAIRCARE II, LLC
02.2006 - 02.2011
Regional Sales Manager
FOXTONS NORTH AMERICA
02.2004 - 01.2006
Senior Operations Coordinator, U.S.
ELSEVIER SCIENCE PUBLISHING FIRM
01.2000 - 02.2004
No Degree - Criminal Justice Courses
John Jay College of Criminal Justice
09.1997 - 06.1999
Regents Diploma -
High School for Health Professions and Human Services
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