Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Max Brown

Summary

Diligent Manager with extensive background in managing daily operations and driving team performance and creating the ultimate customer experience. Building on 19 years of food/customer service experience with proven track record of continuous positive sales comps. Leads with positivity and passion while fostering a customer-first atmosphere that increases overall employee, customer satisfaction and brand performance. Expert at working efficiently with a vast knowledge of operation management and ruthless attention to cleanliness and food safety.


Overview

15
15
years of professional experience
1
1
Certification

Work History

General Manager

Danville Brewing Company
04.2021 - Current
  • Oversees all aspects of business from FOH, BOH and brewing operations with over 40 employees
  • Increased restaurant profitability in one year to 3 times the previous highest year
  • Fosters an environment for learning and inclusivity
  • Maintains customer and employee experience even in times of chaos and high volume
  • Delegates and maintains inventory management for all avenues of the business with minimal waste
  • Committed to maintaining customer satisfaction through daily service and monitoring of all reviews (Yelp, Google, Facebook, and Spoton)
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget implementations, employee reviews, training, schedules
  • Developed and implemented strategies to increase sales and profitability such as creating inventory management and implementing new technology such as POS
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Store Manager

Starbucks Coffee Company
11.2009 - 07.2021
  • Accelerated to management from an entry level position
  • Managed a variety of complex and changing stores, including drive-thru stores, with multiple channels of revenue and high volume
  • Earned regional recognition from the company based on personal and store performance
  • Hired and developed employees to increase their capabilities and professional growth
  • Leader in community outreach and support to increase overall brand recognition and loyalty
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Education

Business and economics

Diablo Valley College
Pleasant Hill, CA
01.2010

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Customer relations
  • Inventory control
  • Verbal and written communication
  • P&L management
  • Inventory management
  • Cost control
  • Food safety

Accomplishments

3rd place Employee of the year for the Town of Danville

Increased Brand awards at DBC over tenure including Best Brewery and Burger currently in East Bay

Implemented new technologies including website, pos and inventory management that increased profitability YoY

Certification

  • Certified Food Safety Manager (FSM) - National Registry of Food Safety Professionals since 2010
  • BJCP Certified Judge

Timeline

General Manager

Danville Brewing Company
04.2021 - Current

Store Manager

Starbucks Coffee Company
11.2009 - 07.2021

Business and economics

Diablo Valley College

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Max Brown