Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Max Butler

PROVIDENCE,UT

Summary

Dynamic service manager with a proven record of enhancing staff performance through innovative training programs and effective communication. Committed to driving customer satisfaction and operational efficiency.

Overview

11
11
years of professional experience

Work History

Service Manager

Young Honda
Logan, UT
04.2015 - Current
  • Developed training programs to improve staff performance and service delivery.
  • Led service operations to enhance customer satisfaction and retention.
  • Analyzed service metrics to identify trends and drive operational efficiency.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Have served multiple roles within the group in my time from Automotive Technician, Service Advisor, Assistant Service Manager, Corporate Trainer, and Service Manager.
  • Developed training support and maintained cross-functional communication among Ownership, Executives, Fixed Ops Directors, Service Managers, Service Advisors, and Technicians.

Corporate Trainer

Center Of Excellence
Layton, UT
04.2022 - 10.2025
  • Facilitated workshops to enhance employee skills and knowledge across various departments. Often these workshops were 2 day workshops.
  • Analyzed training outcomes to measure impact and drive future curriculum adjustments.
  • Developed and delivered comprehensive training programs for diverse corporate teams.
  • Increased Service Advisor Performance throughout the group by an average of 0.5 hours per customer pay repair order.

Education

Associate of Science - Automotive Service Technology

Weber State University
Ogden, UT

Skills

  • Customer engagement
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Staff development

Accomplishments

    Flipped a service department from being reliant on Warranty Pay to Drive Customer Pay and increase Customer Gross Profit.

Timeline

Corporate Trainer

Center Of Excellence
04.2022 - 10.2025

Service Manager

Young Honda
04.2015 - Current

Associate of Science - Automotive Service Technology

Weber State University