Max Connolly
Belfair,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances client experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Seasonal Park Aide
Washington State Parks & Recreation Commission
05.2024 - 08.2024
- Acted as liaison between park staff and local authorities in addressing safety concerns or incidents within premises.
- Enhanced visitor experience by providing exceptional guest services and answering park-related inquiries.
- Streamlined park operations by efficiently managing over 60+ visitor check-ins, payments, and reservation processes daily.
- Utilized strong problem-solving skills to address visitor complaints, resulting in improved overall satisfaction rates.
- Collaborated with team members to maintain clean and well-kept facilities, contributing to positive visitor experience.
Seasonal Fin Clipper
Coulter Creek Hatchery
2 2024 - 4 2024
- Maintained organized work environment conducive to maximum productivity and safety compliance.
- Used safety equipment such as life vests and gloves as necessary.
- Handled fingerling salmon gently in one hand, using scissors to clip with the other.
- Independently clipped fins at an average of 1700 during each 2~ hour session.
- Performed quality checks each day.
- Cleaned equipment holding fish at end of each shift.
Teller
Umpqua Bank
11.2020 - 06.2021
- Assisted customers with routine inquiries regarding account balances and account information.
- Handled large amounts of cash daily.
- Processed deposits, including large commercial deposits, night and mail deposits and loan payments.
- Handled each transaction with care, sensitivity and confidentiality.
- Promoted bank products and services to further enhance customer relationships.
- Brought positive energy and confidence to the bank and its customers every day.
Teller
Columbia Bank
01.2019 - 06.2020
- Completed highly accurate, high-volume money counts.
- Counted and packaged currency and coins.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication.
- Sold and cross-sold bank products to new and existing customers.
Education
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PRINCIPLES OF BANKING
OLYMPIA, WAundefined
DISCOVERING SELF & OTHERS
OLYMPIA, WAundefined
LEGENDARY SERVICE
LAKEWOOD, WAundefined
MICROSOFT OUTLOOK & BEGINNING EXCEL
OLYMPIA, WAHigh School Diploma -
YELM HIGH SCHOOL
YELM, WASkills
Cash handling and management
Customer relationship building
Transaction processing accuracy
Excellent communication
Adaptability and flexibility
Patience and empathy
Rapid 10-key data entry
Cleaning and sanitation
Timeline
Seasonal Park Aide
Washington State Parks & Recreation Commission
05.2024 - 08.2024
Teller
Umpqua Bank
11.2020 - 06.2021
Teller
Columbia Bank
01.2019 - 06.2020
Seasonal Fin Clipper
Coulter Creek Hatchery
2 2024 - 4 2024
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PRINCIPLES OF BANKING
undefined
DISCOVERING SELF & OTHERS
undefined
LEGENDARY SERVICE
undefined
MICROSOFT OUTLOOK & BEGINNING EXCEL
High School Diploma -
YELM HIGH SCHOOL
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