Andrea Anderson
Oak Harbor,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Parks and Recreation Worker
Washington State Parks & Recreation Commission
Oak Harbor, WA
08.2023 - Current
- Maintained accurate records of attendance at programs and events held in the parks.
- Met with staff to discuss rules, regulations and work-related problems.
- Introduced new arrivals to other participants, explained facility rules and encouraged participation.
- Managed reservations for pavilions, shelters or other areas within assigned parks.
- Provided customer service assistance when necessary; addressed complaints concerning park operations promptly.
- Managed daily operations of recreational facilities.
- Provided oversight of the parks to ensure safety regulations were being followed.
- Performed maintenance tasks such as mowing grass, pruning trees and shrubs, watering plants, raking leaves, picking up litter.
- Ensured proper use of park facilities by enforcing applicable laws and regulations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Inspected grounds daily to identify potential hazards or damages caused by weather or vandalism.
Visual Merchandiser
Thrift Giant
Irving, TX
02.2016 - 02.2024
- Assisted customers with product selection, sizing and styling.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Developed promotional strategies to increase sales volume.
- Greeted customers and provided exceptional customer service.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered store and merchandise questions and led customers to wanted items.
- Collaborated with management teams to develop innovative marketing strategies.
- Suggested ideas for improving store operations and increasing profits.
- Greeted customers to determine wants or needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Scheduled shifts for fellow associates during peak traffic times.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Organized stockroom shelves according to size, color or style.
- Attended weekly team meetings to review performance goals and objectives.
- Placed special orders or called other stores to find desired items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Tracked sales performance metrics to identify trends in the market place.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
Scheduling Coordinator
Evolved Off Grid
McKinney, TX
05.2017 - 01.2024
- Utilized existing software applications to manage schedules, track progress, and maintain records of client interactions.
- Provided information regarding services and policies.
- Processed payments and updated accounts to reflect balance changes.
- Followed up with customers after scheduled appointments were completed.
- Scheduled appointments for customers based on their availability.
- Verified pricing and computed product totals to complete detailed invoices.
- Ensured that all customer data is kept confidential at all times.
- Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
- Provided detailed information about products and services to clients.
Caregiver Attendant
Always With You Homecare
Plano, TX
03.2016 - 04.2022
- Consulted with client care team to continually update care plans.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Built strong and trusting rapport with clients and loved ones.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Instructed family members on how to provide bedside care.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Laundered clothing and bedding to prevent infection.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Maintained detailed records of services performed on clients.
Sales Associate Supervisor
Toys"R"Us
Frisco, TX, TX
10.2009 - 10.2012
- Inspected merchandising displays for accuracy and neatness.
- Developed marketing strategies to increase sales volume and promote products.
- Placed special orders or called other stores to find desired items.
- Computed purchases and received and processed cash or credit payment.
- Performed inventory management duties such as stocking shelves and placing orders for new merchandise.
- Conducted weekly team meetings to discuss current sales goals and objectives.
- Coached other employees in customer service strategies and successful selling techniques.
- Organized store by returning merchandise to proper areas and restocked displays.
- Trained and supervised sales associates on customer service standards and operational procedures.
- Enforced safety regulations within the store environment.
- Maintained records of daily transactions in order to track sales performance.
- Organized promotional campaigns to drive traffic into the store.
- Answered store and merchandise questions and led customers to wanted items.
- Monitored competitor activities in order to stay ahead of the competition.
- Provided exceptional customer service to ensure customer satisfaction.
- Managed opening and closing procedures of the store, including cash handling.
- Recruited, hired, trained, evaluated, coached and disciplined staff members.
- Resolved customer complaints in a professional manner.
- Completed day-to-day duties accurately and efficiently.
Education
Associate of Applied Science - Fashion Merchandising
North Central Texas College
Gainesville, TX12-2013
Skills
- Activity Coordination
- Field Trip Supervision
- Group Supervision
- Personnel Supervision
- Friendly, Positive Attitude
- Problem-Solving
- Decision-Making
- Inventory Management
- Teamwork and Collaboration
- Staff Training
- Attention to Detail
- Customer and Service-Oriented
Timeline
Parks and Recreation Worker
Washington State Parks & Recreation Commission
08.2023 - Current
Scheduling Coordinator
Evolved Off Grid
05.2017 - 01.2024
Caregiver Attendant
Always With You Homecare
03.2016 - 04.2022
Visual Merchandiser
Thrift Giant
02.2016 - 02.2024
Sales Associate Supervisor
Toys"R"Us
10.2009 - 10.2012
Associate of Applied Science - Fashion Merchandising
North Central Texas College
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