Hi, I’m
Max Ehrhardt
Bristow
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Avis Budget Group. Excelled in resolving high-stress disputes with empathy and critical thinking, leading to repeat business. Skilled in Microsoft Excel and active listening, adept at mentoring new hires and improving retention rates.
Overview
4
years of professional experience
Work History
Avis Budget Group
Customer Service Representative
06.2024 - 08.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Target
Front of Store Attendant
08.2020 - 02.2022
Job overview
- Ensured efficient opening/closing procedures were followed daily including balancing cash registers and securing facilities as per guidelines set forth by management.
- Assisted customers with locating items, answering questions about products, and offering solutions to meet their needs.
- Supported loss prevention initiatives by monitoring customer activity closely, reporting suspicious behavior when necessary.
- Streamlined checkout process by accurately handling cash transactions, issuing receipts, and bagging merchandise.
- Resolved customer concerns and complaints in a timely manner, ensuring complete satisfaction and repeat business.
- Assisted with training new team members on company policies, procedures, and best practices for efficient operation of the store.
- Maintained safety standards throughout the store by addressing spills or hazards promptly and adhering to company protocols.
- Promoted store loyalty programs to increase membership numbers and drive repeat business from existing customers.
- Processed returns and exchanges courteously while upholding store policies to ensure customer satisfaction remained high.
- Assisted in managing seasonal promotions by setting up displays, replenishing sale items quickly, and informing customers of ongoing deals.
Education
Salisbury UniversitySalisbury, MD
Bachelor of Science from Accounting
12.2026
University Overview
- Dean's List [Fall 2022]
- Honor Roll [Fall 2022, Fall 2023, Spring 2024]
- Perdue Scholars Scholarship Recipient
- Presidential Scholarship Recipient
- Student Athlete - member of SU Baseball team
Patriot High SchoolNokesville, VA
High School Diploma
06.2022
University Overview
- Honor Roll [all grading periods throughout high school]
- Completed AP course in Calculus
- Completed AP course in Statistics
- 4.2 GPA
- Ranked in Top 12% of class of 700 students
- Elected Captain of Baseball team
- summa cum laude graduate
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Microsoft Excel
- Product Knowledge
- Microsoft PowerPoint
- Prioritization
Lifetime Athlete
I've been playing sports since I was 2 years old and still do to this day. I've always had a highly competitive nature and always strive to go above and beyond my competition in everything I do.
Timeline
Customer Service Representative
Avis Budget Group
06.2024 - 08.2024
Front of Store Attendant
Target
08.2020 - 02.2022
Salisbury University
Bachelor of Science from Accounting
Patriot High School
High School Diploma