Max Enter
Mankato,MN
Overview
6
6
years of professional experience
Work History
Shift Lead
Best Buy
09.2023 - Current
- Perform daily sales/product knowledge trainings with employees to help develop them and set sales goals for the future
- Conducted regular performance evaluations for the sales team members, providing feedback for improvement
- Resolved escalated customer issues effectively, ensuring high levels of customer satisfaction
- Partnered with other stores and leaders for sales experience and techniques
- Monitored sales tools/reports and implemented knowledge of sales numbers to determine and plan trainings for the store.
- Part of a team that has consistently and measurably improved its Sales/ERPD numbers and consecutively placed near the top of its marketplace rankings
- Led by example by placing top 15 in sales ERPD in consecutive months
Order Fulfillment Manager
Home Depot
03.2023 - 08.2023
- Collaborated with customer service team to resolve any issues related to incorrect or missing items in orders while maintaining a 97%+ order completion rate
- Contributed ideas for process improvements that enhanced productivity and reduced errors in the order fulfillment process
- Trained new employees on order filling procedures, safety protocols, and company policies
- Operated and monitored an online order directory daily and had direct communications with contractors for any special requests, concerns, or questions about their orders
- Ensured each day that every order was picked, packaged, and staged in order for it to be delivered on time.
Detailer/Supervisor
SNELL MOTOR COMPANY
06.2018 - 06.2020
- Managed multiple tasks efficiently in a fast-paced environment while maintaining attention to detail
- Provided exceptional customer service by addressing any concerns or questions related to the detailing process
- Trained new team members on company detailing processes and techniques ensuring consistency across all staff members
- Collaborated with a team to find ways for team members to drive sales and incentivize upsells and higher level detail/wash packages to customers.
- Designed detailing procedures to maximize efficiency and keep times to under 30 minutes per express detail which increased number of possible details completed in a day
Skills
- Decision-making capabilities
- Customer service focus
- Coaching and Development
- Performance Management
- New Hire and Onboard
- Communication and Selling Skills
- Labor/Schedule Management
- OKR Driven
Timeline
Shift Lead
Best Buy
09.2023 - Current
Order Fulfillment Manager
Home Depot
03.2023 - 08.2023
Detailer/Supervisor
SNELL MOTOR COMPANY
06.2018 - 06.2020