MAX ENTER

• Led daily operations while ensuring adherence to company policies, operational procedures, and customer data handling requirements.

• Investigated operational issues, customer escalations, and policy exceptions, documenting findings and implementing corrective actions to reduce recurring incidents.

• Maintained detailed records and reporting documentation related to store performance, employee compliance, customer concerns, and operational risk factors.

• Partnered with cross-functional stakeholders to identify process improvement opportunities and implement solutions that improved efficiency and reduced operational risk.

• Trained and coached team members on policy compliance, documentation standards, customer information handling, and operational best practices.

• Utilized reporting dashboards and business intelligence tools to identify trends, monitor performance, and support data-driven decision making.

• Managed confidential employee and customer information while maintaining discretion and adherence to privacy expectations.

• Supported daily team execution by coaching employees on customer communication, service quality, and operational excellence.
• Assisted in onboarding and training new hires, ensuring consistency in knowledge transfer and readiness for customer interaction.
• Acted as a key escalation resource, resolving both customer-facing and internal operational challenges in real time.
• Partnered with leadership to monitor performance, reinforce expectations, and drive accountability across the team.

• Worked directly with customers and contractors to assess needs, communicate solutions, and maintain accurate records of transactions and project requirements.

• Assisted in resolving customer concerns through structured problem-solving, fact gathering, and coordination with internal stakeholders.

• Maintained accuracy in order documentation, inventory records, and customer account information while following company procedures.

• Supported operational compliance initiatives by ensuring adherence to established processes and documentation standards.

• Leveraged customer and operational data to identify opportunities for improved service delivery and customer retention.