Max Ferrales
Conroe ,TX
Summary
Accomplished Operations Supervisor with a proven track record at Swift Delivery Service LLC, enhancing team productivity and reducing turnover through effective staff supervision and performance monitoring. Skilled in operations management and multitasking, demonstrated through strategic project planning and quality assurance, ensuring client satisfaction and repeat business.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Swift Delivery Service LLC
08.2020 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
Dispatcher
Strategic Solutions Services
11.2019 - 07.2020
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Overnight Recovery Associate
Home Depot
04.2019 - 11.2019
- Removed damaged items from customer view.
- Retrieved items returned by customers and restocked on display shelves.
- Followed safety and security policies and procedures to reduce hazards and incidents.
- Demonstrated excellent problem-solving abilities by identifying issues in the recovery process and proposing solutions.
- Stocked merchandise following planogram to maintain sales floor merchandising standards.
Flooring Installer
360 Flooring and Hardwood LLC
07.2017 - 03.2019
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
- Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
- Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.
- Enhanced customer satisfaction by providing professional and timely flooring installation services.
- Completed complex flooring projects within the given deadlines, ensuring client satisfaction and repeat business.
Education
No Degree - Transportation And Logistics Management
Franklin University
Columbus, OH08.2024
High School Diploma -
Luz Palomares
Cuba05.2016
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Team Training
- Quality Assurance
- Project Planning
- Multitasking and Organization
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Operations Supervisor
Swift Delivery Service LLC
08.2020 - Current
Dispatcher
Strategic Solutions Services
11.2019 - 07.2020
Overnight Recovery Associate
Home Depot
04.2019 - 11.2019
Flooring Installer
360 Flooring and Hardwood LLC
07.2017 - 03.2019
No Degree - Transportation And Logistics Management
Franklin University
High School Diploma -
Luz Palomares
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