Max Jungblut
Las Vegas,Nevada
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
LEAD GENIUS
APPLE, INC.
04.2021 - Current
- Leads a team of retail professionals, fostering a customer-centric approach to deliver exceptional technical support
- Identified and established metrics, drafted reports, and set achievable goals to measure performance while coaching and developing technicians to enhance their skill sets
- Implemented proactive scheduling strategies to ensure efficient zoning and optimal utilization of employees' strengths, aligning them with business opportunities
- Engaged with customers to provide comprehensive education about our business, fostering long-term relationships based on trust and satisfaction
- Sourced and recruited top talent, both internally and externally, to join one of the most renowned Genius Bar teams in the western United States
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Developed and maintained relationships with customers and suppliers through enterprise account development
GENIUS
APPLE, INC.
10.2016 - 04.2021
- Expanded on extensive technical knowledge while holding responsibility to increase work standards for peers and others based around products and technical expertise
- Provided expedited and efficient technical service to shareholders and customers alike
- Actively engaged with newer technicians to ensure learning opportunities were identified and action was taken to further develop their skillsets
- Drove sales through identifying opportunities of cost-basis in regards to fixing a device as opposed to upgrading their existing device and the relative benefits when upgrading
- Extensive hands-on repair experience involving iOS and MacOS devices for the purpose of resolving any hardware issues identified during troubleshooting
Education
No Degree - Kinesiology
UNLV
Las VegasHIGH SCHOOL DIPLOMA -
ARBOR VIEW HIGH SCHOOL
06.2014
Skills
- Manages Ambiguity
- Situational Adaptability
- Managerial Courage
- Community Engagement
- Personable
- Passion for tech and digital learning
- Prioritizes time management
- Resourceful
- Refined proactivity
- Complex Problem-Solving
- Project Management
- Sales expertise
- Client Relationship Management
- System Analysis
- Application support
Websites
Certification
- MacOS certified technician
- iOS certified technician
Timeline
LEAD GENIUS
APPLE, INC.
04.2021 - Current
GENIUS
APPLE, INC.
10.2016 - 04.2021
No Degree - Kinesiology
UNLV
HIGH SCHOOL DIPLOMA -
ARBOR VIEW HIGH SCHOOL