Angela Jules
Cambridge,MA
Summary
Dynamic professional with 6 years of customer service experience, including a role as Shift Supervisor at Panera Bread. Proven expertise in cash handling and conflict resolution, consistently enhancing operational efficiency and team collaboration. Bilingual in Spanish and English, adept at adapting to diverse environments and exceeding customer expectations.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Panera Bread
Boston, MA
11.2024 - 02.2025
- Executed payment transactions with precision, ensuring smooth handling of cash, credit, and debit methods.
- Processed customer orders efficiently and accurately.
- Collaborated with team members to complete tasks and maintain operational flow.
Concierge -Guest Services
Secrets Tides Hotel and Resort
Punta Cana, Dominican Republic
10.2023 - 02.2024
- Assisted visitors with navigation.
- Booked reservations for dinners, spa treatments, and golf tee times.
- Delivered details on local shopping, dining, and nightlife attractions.
Receptionist
Dominican Fiesta Hotel and Casino
Santo Domingo, DR
01.2023 - 06.2023
- Scheduled appointments and maintain and update appointment calendars
- Transmitted information or documents to customers, using computer or mail
- Greeted customers entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
Middle School ESL Teacher
Progreso Christiano Middle School
Santo Domingo, Dominican Republic
08.2020 - 04.2021
- Observe and evaluate students' work to determine progress and make suggestions for improvement
- Adapt teaching methods and instructional materials to meet students' varying needs and interests
- Evaluate students' performance, behavior, social development, and physical health
Education
ESL Classes -
Northwest Shoals Community College
Muscle Shoals, ALModern Languages -
Autonomous University of Santo Domingo
Santo Domingo, DRHigh School Diploma -
Liceo Matutino Matias Raman Mella
Santo Domingo, DRSkills
- Bilingual- Spanish, English
- 6 years of Customer Service Experience
- Conflict resolution
- Appointment scheduling
- Student evaluation
- Team collaboration
- Conflict resolution
- Order processing
- Cash handling
- Employee training
- Workplace safety
Skills Certifications
- Bilingual- Spanish, English
- Customer Service Experience
- Computer Skills
- Driving skills
Timeline
Shift Supervisor
Panera Bread
11.2024 - 02.2025
Concierge -Guest Services
Secrets Tides Hotel and Resort
10.2023 - 02.2024
Receptionist
Dominican Fiesta Hotel and Casino
01.2023 - 06.2023
Middle School ESL Teacher
Progreso Christiano Middle School
08.2020 - 04.2021
ESL Classes -
Northwest Shoals Community College
Modern Languages -
Autonomous University of Santo Domingo
High School Diploma -
Liceo Matutino Matias Raman Mella
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