Clara Zapata
Houston,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Airline Customer Service Agent
Spirit Airlines Inc.
03.2015 - 07.2023
- Ensured airline compliance with federal, state, and municipal carrier regulations and security requirements.
- Passenger check in service including issuance of boarding passes, selling tickets, and resolving passenger complaints.
- Gate agent, passport control, and immigration agent.
- Assisted U.S. Customs and Border Protection Officers in the inspection of passengers entering from international countries.
- Ensured FAA, company, and airport regulations were complied.
- Implemented standard procedures during overbooked and irregular flights.
Manager's Assistant
JVC Franco, LLC
12.2014 - 03.2015
- Ensured excellent customer service by welcoming and thanking customers for their purchase.
- Scheduling of employers.
- Placed orders to suppliers. Logged in invoices.
- Prepared daily sales report.
- Personnel management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Front Desk Clerk And Hostess
Inverrary Vacation Resort
06.2012 - 11.2013
- Assisted guests efficiently, courteously, and in a friendly manner.
- Check-in and Check-out registration. Room assignments.
- Booked reservations.
- Handled charges to departing guests and received payments.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Education
High School Diploma -
La Salle
Medellin, Colombia11.1986
Skills
- Bilingual- Spanish, English
- Problem-Solving
- Proficient in Microsoft: Word, Excel, Powerpoint, Outlook, Adobe
- Staff Training
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Airline Customer Service Agent
Spirit Airlines Inc.
03.2015 - 07.2023
Manager's Assistant
JVC Franco, LLC
12.2014 - 03.2015
Front Desk Clerk And Hostess
Inverrary Vacation Resort
06.2012 - 11.2013
High School Diploma -
La Salle
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