Max Klinger
Lorain,Ohio
Summary
Decisive professional experienced in driving organizational change, improving employee engagement, and providing comprehensive support. Proven record of success in leading and developing teams to exceed goals and objectives. Possesses excellent communication and problem-solving skills, as well as the ability to motivate and inspire team members to reach a common goal. Well-versed in training and developing staff and providing customer service to ensure a positive customer experience. Demonstrates commitment to quality assurance and process improvement in the workplace.
Overview
7
7
years of professional experience
Work History
Lead Corporate Trainer
5W&CO
09.2023 - Current
- Enhanced employee performance by designing and delivering comprehensive training programs.
- Developed customized training solutions to address specific departmental needs and skill gaps.
- Increased customer satisfaction ratings by implementing specialized service-focused trainings for front-line staff.
- Created detailed reports tracking employee progress throughout each phase of their professional development journey.
- Provided coaching and mentoring to employees.
RECRUITER
Station, United States Marine Corps
01.2021 - 08.2023
- Analyzed applicant trends based on race, gender, age group., to identify areas where improvement is needed.
- Collaborated with marketing team members in developing effective advertising strategies targeting potential recruits
- Managed clients records and customer relationships.
- Conducted regular training sessions with sales team members to ensure effective sales techniques were used.
- Implemented customer loyalty programs to increase customer retention.
- Ensured compliance with applicable laws regarding privacy regulations when handling sensitive records.
- Utilized software programs to store, manage, and retrieve electronic leave and earnings statements efficiently.
MILITARY FORCES SUPERVISOR
LAR/United States Marine Corps
01.2018 - 01.2021
- Developed effective strategies to manage resources and optimize operational efficiency.
- Provided leadership, guidance, and direction to personnel in order to promote optimal productivity levels.
- Facilitated successful resolution of conflicts among members of the military forces unit through collaborative problem solving techniques
- Coordinated cross-functional teams on large projects, ensuring successful completion within deadlines.
- Managed project budgets effectively, minimizing waste and controlling costs.
- Implemented cost-saving initiatives that reduced overhead expenses by 15%.
- Performed data entry, scanning and indexing of documents into the electronic records management system.
ASSISTANT FOOD SERVICE LEADER
LAR BN/United States Marine Corps
08.2016 - 01.2018
- Conducted regular performance evaluations for staff members, offering constructive feedback for improvement when necessary.
- Provided ongoing support to staff members through coaching sessions and skill development opportunities.
- Managed cash handling procedures, ensuring accuracy in daily reports and minimizing discrepancies during shift changes.
- Actively participated in local events as a representative of the establishment, strengthening ties with the community while promoting brand recognition.
- Supported supply management efforts through accurate inventory counts and diligent vendor communication to maintain adequate stock levels at all times.
- Coordinated catering orders for special functions such as private parties or corporate events while maintaining high levels of service quality on-site at the venue.
Education
Certification - Recruiting
United States Marine Corps Recruiting School
San Diego, CA12.2021
Diploma - Culinary Arts
United States Army Quartermaster School
Fort Lee, VA08.2016
High School Diploma -
Cuyahoga Hts High School
Cleveland, OH06.2010
Skills
- Applicant Screening
- Microsoft Office
- Training Development and Execution
- Analytical and Critical Thinking
- Maintain Employment Records
- Networking and Partnership Development
- Performance Tracking and Evaluations
- Leadership
- Food Safety Management
Accomplishments
- United States Marine Corps Recruiting School, San Diego, California , US
- Communication and Consultative Selling Skills
- DIPLOMA
- The College of Enlisted Military Education , 29 Palms, California, Jun 2019
- Class Commander
- DIPLOMA IN FOOD SCIENCE
- United States Army Quartermaster School, Fort Lee Virginia, US, Aug 2016
- Food Sanitation
- DIPLOMA IN CULINARY ARTS
- United States Army Quartermaster School, Fort Lee Virginia, Jun 2016, Customer Service
- Records Management Course
- Food Service Nutrition Fundamentals
- Risk Management for Small Unit Leaders Course
- Cyber Awareness Course
- HIPPA and Privacy Act
- Concept of Encounters 200 Lvl
- OSHA 30- Hour Safety Certified cation
Timeline
Lead Corporate Trainer
5W&CO
09.2023 - Current
RECRUITER
Station, United States Marine Corps
01.2021 - 08.2023
MILITARY FORCES SUPERVISOR
LAR/United States Marine Corps
01.2018 - 01.2021
ASSISTANT FOOD SERVICE LEADER
LAR BN/United States Marine Corps
08.2016 - 01.2018
Certification - Recruiting
United States Marine Corps Recruiting School
Diploma - Culinary Arts
United States Army Quartermaster School
High School Diploma -
Cuyahoga Hts High School
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