Max Lawsin
Summary
Diligent individual with an extensive background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve company targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Disneyland Resort
01.2022 - 01.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Respond rapidly to incidents, emergencies, alarms, and guest concerns, prioritizing de-escalation and safety.
- Document incidents with detailed, accurate reports in compliance with corporate and legal standards.
- Maintain situational awareness in high-volume public settings while providing professional guest interaction.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Finance Specialist
MBK Chapman PC
01.2021 - 01.2022
- Managed confidential client data and financial records with discretion and compliance awareness.
- Collaborated with team members to streamline financial reporting processes for efficiency.
- Monitored client accounts for discrepancies, promptly addressing issues as they arise.
- Demonstrated integrity, documentation accuracy, and adherence to regulatory procedures.
Sales Associate
Turner's Outdoorsman
01.2020 - 01.2021
- Maintained compliance with safety regulations and company policies in a regulated retail environment.
- Provided customer service while ensuring proper handling of controlled merchandise.
- Maintained vigilance and professionalism in fast-paced, public-facing settings.
Senior Technician & Production Manager
Umbrella Armory
01.2016 - 01.2018
- Supervised personnel, enforced operational procedures, and maintained accountability in a controlled, compliance-driven environment.
- Implemented process controls to reduce operational risk and ensure quality and safety standards.
- Enhanced workflow efficiency by implementing streamlined processes for equipment servicing.
- Improved team communication through structured feedback sessions, fostering a collaborative environment.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
- Conducted oversight of secure materials and production workflows requiring attention to detail and protocol adherence.
Education
Bachelor of Science (B.S.) - Mathematics – Applied Sciences
Saddleback College
04.2026
Skills
- Superior customer service
- Report Writing & Documentation
- Complex Problem-solving
- Verbal and written communication
- Punctuality
- Reliability
- Relationship building and management
- Crowd Management & Public Safety
- Professional Communication & Team Coordination
Certification
- Guard Card (CA BSIS)
- California Department Of Justice Firearm Safety Instructor
- CPR / First Aid
- AED Certification
Timeline
Security Officer
Disneyland Resort
01.2022 - 01.2024
Finance Specialist
MBK Chapman PC
01.2021 - 01.2022
Sales Associate
Turner's Outdoorsman
01.2020 - 01.2021
Senior Technician & Production Manager
Umbrella Armory
01.2016 - 01.2018
Bachelor of Science (B.S.) - Mathematics – Applied Sciences
Saddleback College