Max Leaux
Orlando,FL
Summary
Hospitality and retail industry professional skilled in event coordination and team collaboration. Expertise in visual merchandising and effective communication enhances guest satisfaction and operational efficiency. Detail-oriented professional with strong administrative skills and exceptional communication. Experienced in supervising operations and training staff, ensuring seamless guest experiences while managing schedules and events.
Overview
9
9
years of professional experience
Work History
Lobby Concierge (current); Lobby Ambassador
Loews Hotels & Co - Sapphire Falls
Orlando, Florida
02.2025 - Current
- VIP Operations.
- Receptionist
- Coordinated transportation services and reservations.
- Maintained local area knowledge.
- Resolving Guest Issues/Inquiries
Shop Lead/Visual Merchandiser; Front Desk Agent
Equinox Gym
Brooklyn, New York
11.2023 - 05.2024
- Collaborated with marketing to align merchandise to promotions/seasons.
- Developed visual displays to enhance engagement and brand identity.
- Trained new employees on visual merchandising and shop standards,
- Maintained inventory organization.
- VIP Operations
Front Office Supervisor; Personal Assistant
Shenandoah Conservatory
Winchester, Virginia
08.2019 - 05.2023
- Supervised front office operations.
- Trained New Employees.
- Managed schedule and coordinated events.
- Receptionist.
- File Clerk.
Barista (Disney Springs)
Starbucks
Orlando, Florida
03.2017 - 11.2021
- Food and beverage handling.
- Maintained cleanliness and organization station.
- Provided friendly customer service.
- Operated cash register.
Education
Bachelor of Fine Arts - Musical Theatre/Dance
Shenandoah University
Winchester, VA05-2023
Skills
- Customer service
- Administrative Skills
- Inventory management
- Event coordination
- Time management
- Exceptional communication
- Hotel PMS Systems
- Google Workspace
- Microsoft 365
- Reservation Booking Systems
Timeline
Lobby Concierge (current); Lobby Ambassador
Loews Hotels & Co - Sapphire Falls
02.2025 - Current
Shop Lead/Visual Merchandiser; Front Desk Agent
Equinox Gym
11.2023 - 05.2024
Front Office Supervisor; Personal Assistant
Shenandoah Conservatory
08.2019 - 05.2023
Barista (Disney Springs)
Starbucks
03.2017 - 11.2021
Bachelor of Fine Arts - Musical Theatre/Dance
Shenandoah University